Gomblingo Casino - La solicitud de cierre de la cuenta del jugador se retrasa.

Despite multiple requests to close my account, nothing has happened to date. I informed the support team that I am addicted. No response!!!!

Auf mehrfachem Verlangen einer Kontoschließung,ist bis zum heutigen Tage nichts passiert.Ich habe dem Support mitgeteilt,das ich süchtig bin.Keine Reaktion!!!!

Dear Legolutz,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

3.22.3. The customer acknowledges, agrees and accepts that the procedure for Self-Exclusion with the Brand is as follows: If the customer wants to be Self-Excluded from gomblingo.com, he/she needs to contact us on the following email address: customercare@gomblingo.com

Customer’s email needs to include the following information:

(a) a clear request that states that customer wishes to be fully Self-Excluded (not partially restricted) on a voluntary basis;

(b) the duration of the period of the Self-Exclusion, with a minimum of twenty-four hours.

Do I understand correctly that you still have access to your casino account? Could you please forward me the self-exclusion requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Dear Legolutz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.