GoodWin Casino - El jugador no puede jugar desde su país, pero se le ha permitido depositar.

They send me an email to deposit and play, I deposit 100 euros with a visa and it turns out that when I give to play roulette I get a sign that says that bets are not accepted in my country

But the 100 euros have stayed with them

me envian un correo para que deposite y juegue, deposito 100 euros con visa y resulta que cuando le doy a jugar a la ruleta me sale un cartel que dice que las apuestas no estan aceptadas en mi pais

Pero lo 100 euros se han quedado con ellos

Dear Jose,

Thank you for submitting your complaint and I am sorry for your troubles. I would ask you a few questions to fully understand this case. Are you able to see your balance in your casino account? Did you try to play any other game? Some game providers block players from certain countries, so you might theoretically be able to play different games.

Have you asked the casino regarding this issue? If yes, could you please forward the communication between you and the casino to satrio.y@casino.guru? Thank you in advance for your reply.

Best regards,

Satrio

The player confirmed to us that his issue is solved