Gudar Casino - El depósito del jugador se ha retrasado.

The deposit of 33 USD hasn't been credited. I made the transfer through LTC. It's been 3 days and the money still isn't in my balance.

https://blockchair.com/litecoin/transaction/c33a53649000efe723d84e2ea28a2519b71db387866fdf656e4261fa0f52eeb9

Не зачислился депозит 33usd. Перевод делала через ltc. Прошло 3 дня а денег на балансе так и нет

https://blockchair.com/litecoin/transaction/c33a53649000efe723d84e2ea28a2519b71db387866fdf656e4261fa0f52eeb9

Dear konovazena4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I understand everything. That's why I filed a complaint. I ask you to inform the casino and help the player speed up this process.

Я все понимаю . для этого подала жалобу . прошу информировать казино и помочь игроку ускорить этот процесс

Dear konovazena4,

Would it be possible to forward the communication between you and the casino related to the uncredited deposit to nikolas.b@casino.guru for further review?

Additionally, can you please advise if it was your first ever deposit into this casino or with this payment method?

Looking forward to hearing from you.

Regards,

Nick

The casino responded 5 days after the deposit that the money had been transferred back to the sender. But the thing is that I bought LTC through the exchange and my deposit was processed on the same day. I don't have access to this wallet because I bought it through the exchange. Why did they send my deposit back? If it was credited to the ltc whose details I received from the casino when I made the deposit?

Казино через 5 дней после депозита ответило что деньги переведены обратно отправителю. Но дело в том что я покупала LTC через биржу и мой депозит был обработан в тот же день . доступа к этому кошельку я не имею так как покупала через биржу . зачем они отправили мой депозит обратно . ??? Если он был зачислен на ltc данные которого я получил от казино при депозите ?

Thank you konovazena4 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello konovazena4,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gudar Casino representative to join this conversation and participate in resolving this complaint.

Dear Gudar Casino,

Could you state why the player's deposit got lost?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

We apologize for the delay. The player sent funds to us from an illicit address, and the provider blocked it (and refunded it). We then switched the provider to a less restrictive one so that it won't happen again. 

We hope this explanation has cleared up your doubts.

Dear Gudar Casino,

Thank you for your response and the information provided.

Could you back this information with the proof that the funds were sent back to the Player?

I'll be awaiting your reply.

They sent to the same address that was when sending. But this address, as they told me on the exchange, they have no access to it. I ask the casino for some compensation. Because I make a lot of deposits through cryptocurrencies. And this is the first time that they send money back. And especially since they are somehow unclean. How does it work? Can you explain?

Они отправили на тот же адрес что был при отправлении. Но этот адрес как мне сказали на бирже у них к нему доступа. Я прошу от казино какую-то компенсацию . потомучто я делаю много депозитов через криптовалюты . и это первый раз чтоб отправляли деньги обратно . и тем более что они какие-то нечистые . как это работает ? Можете объяснить.?

Hello konovazena4,

Could you try to resolve this issue with the exchange? Please, let me know about the outcome.

I'll be awaiting your reply.

I wrote to them and they said that it was a temporary wallet and they don't have access to it.

Я им писал они сказали что это временный кошелек и не имеют к нему доступа

Hello konovazena4,

I am so sorry to hear that your funds cannot be retrieved. I am afraid we won't be able to help you in this case as you are the only person who can communicate with the exchange. As there is nothing that can be done from our side, we have no other option but to reject this case. I wish we were of more help on this occasion.

If you run into any issues with this or any other casino, do not hesitate to contact us.

Kind regards,

Stefan, Casino.Guru