GXGBet Casino - La cuenta del jugador fue bloqueada.

jat surendra

Aug 16, 2022, 06:14 GMT+2

I see best rating your site and create account gxg casino but thats is froud casino he eat my wining 3000 usd now nothing reply email and without any update blocked my account i send allways email 10 days nothing given reply

If you can help me . please help me 🙏

Hello surendrajat245,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GXGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How do you mean that you have lost 3000USD? Did the casino give you any reason for blocking your account?

Did you play sports betting or casino games?

Looking forward to your answer.

Regards,

Nick

Hello sir thanks for replying

My account allready verified when I create account I upload documents allways my kyc allready successfully, I play casino slot games I make deposit 41usd first time with welcome bonous after completing wegared I won total 3000usd my withdrawal balance

When I create withdrawal request

He allways cancle, when I ask chat services he allways said (risk control triggered?) please withdrawal again, he said withdrawal take 7 days, after he is blocked my account nothing send me email I don't know what is reason for block., I allways 6, 7 days I send email but nothing reply, he blocked my location chat service now i not able to chat support

If you possible help, please help. Me🙏

You know casino when give money after long time havy loss after casino give big win not allways please🙏

Could you please forward your communication with the casino to nikolas.b@casino.guru?

Reply sir can you help me?

I already sent you email

Hello surendrajat245,

Please note that I requested the communication with the casino not a written e-mail by you. Can you please forward that?

Sorry casino nothing sent me email i allready said you nothing update and nothing reply

Sir can you help me?

I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks

Hello surendrajat245,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite GXGBet Casino to join the conversation and participate in the resolution of this complaint.

Dear GXGBet Casino,

Can you please explain the reason for the player's account having been blocked?

Kind regards,

Adam

Sir i don't know reason why blocked

He nothing giving me any updates,i always sent email but no response

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok but please try help me

Dear surendrajat245,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I am sorry I could not be of more help.

Best regards

Adam