HITLOTO Casino - El jugador no puede retirar su dinero.

He hasn’t withdraw funds since 12/14/2019, they refer to some problems with the financial department and in January they don’t show any games at all (writes error 404, etc.). The operators constantly lie that they allegedly make requests to speed up the output, but still silence! !!! Neither by mail nor where they say nothing !!!! Documents like everything sent (photos, passport, cards and bank certificates). Full ignore !!!! In my direction !!! Help with the conclusion if possible. Thank you in advance !!

Невыводит средства с 14.12.2019,ссылаются на какие то проблемы с фин.отделом а в январе вообще непоказывает никакие игры( пишет ошибка 404 и т.д.).Операторы врут постоянно что якобы делают запросы на ускорение вывода но по-прежнему тишина!!!! Ни на почту ни куда ничего не сообщают!!!! Документы вроде все отправил( фото,паспорт,карты и справки из банков). Полный игнор!!!! В мою сторону!!! Помогите с выводом если это возможно.заранее благодарен!!

Dear Сергей,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. Please, be informed that this casino has a bad reputation and we received many complaints from other unsatisfied players. From our experience this casino isn’t responsive, but I will try my best to help you.

After you sent your documents for the verification, did the casino confirm in any way that the verification was complete?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Сергей,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No, no information from the HITLOTO side.

Ні, жодної інформації зі сторони "хІТЛОТО".

I still tried to top up the account in "HITLOTO" - accepted without problems.

Я ще спробував поповнити рахунок в"хІТЛОТО" -- прийняло без проблем.А віддавати не хочуть,тим паче що грав я без бонусів і жодної зачіпки з моєї сторони небуло

Hello Сергей,

I contacted the casino, hopefully I will receive an answer, but as I mentioned before, this casino is not responding to our messages.

Another confirmation of fraud !!!

Очередное подтверждение обмана!!!

Another confirmation of fraud !!!

Очередное подтверждение обмана!!!

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.