Hot.Bet Casino - El sitio web del casino no se carga correctamente.

For 2 weeks the site can no longer be reached seems non-existent. I had about € 60/70 in credit. I also emailed support but they don't respond.

Da 2 settimane il sito non si può più raggiungere sembra inesistente. Avevo circa 60/70 € di credito. Ho inviato anche delle email al supporto ma non rispondono.

Dear Alberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Italian VPN (Virtual Private Network) and didn’t experience the same difficulties.

Since you filed this complaint more than 24 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Alberto,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.