HotSlots Casino - El depósito del jugador nunca ha sido acreditado a su cuenta de casino.

I deposited 25€ via paysafecard and received the confirmation with transactions ID chat nobody can be reached emails are not answered. By the way when I play hotslots I am redirected to www.energiekasino.com

Ich habe per paysafecard 25€ eingezahlt auch die Bestätigung erhalten mit transactions ID Chat niemand zu erreichen auf emails wird nicht geantwortet. Übrigens wenn ich hotslots spiele werde ich weitergeleitet auf www.energiekasino.com

Dear XxX1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Could you please advise if it was your first deposit in this casino using this specific payment method? Thank you.

The casino gave me the money back but permanently closed my account

Das casino hat mir das Geld zurück überwiesen aber dafür mein Konto dauerhaft geschlossen

Thank you, XxX1234, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? I understand that it is not an ideal situation since your account got blocked, but there are no funds being held by the casino. Looking forward to hearing from you. 

Dear XxX1234,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru