Hunt Casino - El retiro del jugador se retrasa excesivamente.

I requested a withdrawal on August 27th, but over a month has passed, and it still hasn't been processed. When I contacted support, they only told me that it was under provider review and that the timeframe for completion is indefinite.

The KYC verification has been completed, and I have successfully withdrawn funds in the past.

It seems excessively delayed, even considering the provider check, so I am submitting this complaint.

8月27日に出金申請をしたが、1ヶ月以上経っても出金がされません。サポートに問い合わせてもプロバイダチェックで、それが終わるまでの時間は未定であるという回答しか得られません。

KYC認証は完了しており、過去に出金されたこともあります。

1ヶ月以上出金されないのはプロバイダーチェックにしても遅いのでクレームを提出させていただきます。

Dear 555hanahana,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hunt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino in which the support failed to give you a timeframe for your withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I used the bonus.

The interaction with the casino is as follows:

はい。ボーナスを使用しました。

カジノとのやりとりは以下の通りです。

Thank you very much, 555hanahana, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear 555hanahana,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since Hunt Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 555hanahana,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Kubo