Hyperino Casino DE - La cuenta del jugador ha sido bloqueada.

Hello you have blocked me while i play my money is still on it

Hallo sie haben mich blockiert werend ich spiele mein geld ist noch drauf

Dear Yasemin91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €10 (dispute value) is being held in your account? Did you activate any bonuses before the casino blocked you?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I write every day but they always have excuses offer help me have money upstairs

Ich schreibe jeden Tag aber sie haben immer Ausrede biete hielft mir habe geld noch oben

Thank you for your reply, Yasemin91. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Yasemin91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I played normally, there were 140€ of money blocked me for no reason, my money is still on it, but I always write excuses

İch habe normal gespielt da waren 140€ geld haben ohne grund mich blokiert mein geld ist noch drauf ıch schreibe aber immer ausrede

Have you accumulated your funds with or without an active bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear Yasemin91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.