IceBet Casino - El jugador no puede retirarse.

Hello, I made a deposit in the casino today, and in the end I claimed a bonus and I won €1500. The bonus conditions were all right! But if I can only pay out €250 of it, these are the bonus conditions! No problem, now to my problem! There are 4 bank transfers on the site, but I was only able to use one from my side because the others are not accepted by my bank! Now I wanted to pay out the €250, the casino says, but I haven't paid in with bank transfer yet, I should pay in at least the turnover to be able to pay out with it! But as I said, I can't deposit with the other bank transfers! The money will still not be released

Hallo und zwar habe ich heute in dem Casino eingezahlt, und am Ende einen Bonus in Anspruch genommen hab 1500€ gewonnen Bonus Bedingungen haben alle gepasst! Kann mir aber nur 250€ davon auszahlen so sind die Bonus Bedingungen! Kein Problem, jetzt zu meinen Problem! Auf der Seite gibt es 4 mal Bank Transfer ich konnte von meiner Seite aber nur einen benutzen da die andern nicht von meiner Bank akzeptiert werden! Jetzt wollte ich die 250€ auszahlen sagt das Casino aber ich habe noch nicht mit Bank Transfer eingezahlt ich soll den mindestens Umsatz einzahlen um damit auszahlen zu können! Ich kann aber wie gesagt mit den andern Bank Transfer s nicht einzahlen! Das Geld wird trotzdem nicht frei geben

Dear Jannik4396,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that the casino is asking you to make a deposit via payment method that is not available?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, so the casino has 3 bank transfers for deposits, once with Klarna and once with payop. My bank only supported payop. I can only use zimpler to pay out, but I would have to make a minimum deposit for this, but my bank doesn't support it, so I don't have the option! As a statement from the casino I should create a crypto wallet and deposit it so that I can pay out! 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️ Unfortunately I didn't save any chat histories

Hallo also das Casino hat bei Einzahlungen 3 mal Bank Transfer, einmal Klarna einmal zimpler und einmal bei payop. Meine Bank hat nur payop unterstützt. Zum Auszahlen kann ich aber nur zimpler benutzen dafür müsste ich eine mindest Einzahlung machen, was aber meine Bank nicht unterstützt so mit habe ich die Option nicht! Als Aussage vom Casino war ich sollte mir eine Krypto wallet anlegen und darüber einzahlen damit ich auszahlen kann! 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️ Leider habe ich keine Chat Verläufe ab gespeichert

Haven't made a successful withdrawal yet, only deposits.

Habe noch keine erfolgreiche Auszahlung gemacht, nur Einzahlungen.

Thank you very much Jannik4396 for your reply. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon, however, I would like to point out, that in a few cases players had to create and use alternative payment methods, as there truly wasn't any other option to withdraw.

The casino paid out the money

Das casino hat das Geld ausgezahlt

Hello Jannik4396,

Thank you very much for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick