iviCasino - El retiro del jugador no ha sido procesado.

Hi I have to tell the players about the ivicasino before they start playing and deposit to that casino because they are not paying for the players , and they are not responding emails after 15 days of your withdrawal and if they did they will ask you for more time. Playing on the people and stealing the money

Dear azeeeeez81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hi I don’t remember that i had an active bonus when I was winning also the ivicasino didnot reply to me about that when I asked for the reason why did the withdrawal is delayed they only sent me that it will take more time because they have many withdrawal’s of another players should be processing

my username in ivicasino (a***81)

thank you

Thank you for your reply, azeeeeez81. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hi I’m very sorry that I didn’t reply to your email many emails I received last days, so I didn’t mean to be late to reply.

and about the verifying from the kyc because I have withdrawal before but from another casino with same card and I didn’t play with any bonus .

thak you

Do I understand correctly that this was your first withdrawal from this casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hi

this is my first withdrawal with the ivicasino

I have many deposit and after the withdrawal they asked me to verify my credit card and approved it with 3 days

from that time until today they are processing my withdrawal.

Thank you

Thank you very much azeeeeez81 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello azeeeeez81,

I will assist you with the complaint from now on. I would like to ask the representatives of iviCasino to join the conversation in order to help us resolve the issue with the delayed withdrawal.

iviCasino,

Could you explain what is causing the delay in azeeeeez81's withdrawal? What can be done to successfully withdraw?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear azeeeeez81,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.