iviCasino - La retirada del jugador se ha retrasado.

Waiting for almost 5 months for my withdrawls. An absolute joke.

Dear Red1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have been able to make a successful withdrawl many months ago. It was only for 81 euros however.

and yes I have passed their KYC which was also many months ago.

I’ve contacted them but they give the same old "will be processed soon" email that they always give.

Thank you for your reply, Red1911. Did you use the same withdrawal method in the past? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

I used the same withdrawls method as always and my withdraws are still being viewed as pending.

Thank you very much Red1911 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Red1911,

I will assist you with this complaint as well. Let me see how I can help.

iviCasino,

could you explain why the transaction made in January was not processed yet? What can be done to resolve the delayed withdrawal issue?

Hello Red1911.

My name is Jozef, and since Tomas got ill, I was assigned to your case. Let me know if you have any questions.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Red1911,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef