JackMillion Casino - La cuenta del jugador ha sido bloqueada.

I got a profit of 5000 euros without a bonus by depositing money

I managed to withdraw 1990 since it is the weekly withdrawal limit

Today, however, I try to access the casino and I cannot enter, a message appears that I do not have access

the username and password is correct

I contact customer service and they tell me that it is a management decision and they cannot give me more information

obtube una ganancia de 5000 euros sin bono depositando dinero

logre retirar 1990 ya que es el limite semanal de retiro

hoy sin embargo intento acceder al casino y no puedo entrar me aparece un mensaje de que no tengo acceso

el usuario y contraseña es el correcto

contacto con atencion al cliente y me indican que es decision de gerencia y no pueden darme mas informacion

Dear cristofer6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you have passed the KYC verification?

Do I understand correctly that the casino has not explained the reason why your account has been blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Buenas tardes

the casino contacted me yesterday the 3rd to tell me that they had made a transfer of the balance that I had in mind

I just received it

can you close the case

Cheers

Buenas tardes

el casino se comunico ayer dia 3 conmigo para indicarme que me habian realizado transferencia del saldo que tenia en cuenta

acabo de recibirlo

pueden cerrar la incidencia

saludos

Awesome news, cristofer6. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.