Jackpot.com Casino UK - El jugador aún no ha recibido las ganancias.

I requested a withdrawal of £1000 on 30/04/24, site states 72 hrs for process it has now been 84 hrs since requesting and no responses by email, messenger, live chat or by phone account is fully verified so no clue what so ever why this is not processed as per site time frames. Had 4 withdrawls previous to this and no issues

Dear pinanjaz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear pinanjaz,

Have you received your withdrawal from the casino yet?

I can confirm I received my withdrawal however my account has now been restricted due to night gambling and they advised someone would contact me today, however no one has contacted me and the email replies always say the same thing that someone will be in contact. What can I do? As I have a withdrawable balance that I cannot withdraw due to the restriction and they hardly reply to my emails ?

Thank you for your reply, pinanjaz. Could you please clarify how much money you currently have in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Dear pinanjaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.