Jackpot Frenzy Casino - El retiro retrasado crea frustración para el jugador.

The casino is not paying out my winnings, allegedly it is in the payout queue and this might take a while. I am constantly being put off even though I initiated the request on 5/5. Payouts take 3 days, but it's already been 5. I am supposed to be patient and they claim that they can see my payout being confirmed and that I will receive my money. I have written to them numerous times. I have the feeling they are just stringing me along. This is unacceptable..I am very upset.

Das Casino zahlt mir meine Auszahlung nicht aus , angeblich wäre es in der warteschleife der Auszahlung und das dies noch dauern könnte .Ständig werde Ich hingehalten obwohl ich den Antrag schon am 5.5 gestartet habe .Auszahlungen dauert 3 Tage , es sind schon 5 . Ich soll noch Geduld haben und sie könnten auch sehen das meine Auszahlung bestätigt wird und ich mein Geld bekommen würde . Ich habe sie mehrmals angeschrieben  . Ich habe das Gefühl das sie mich nur hinhalten. Das kann es nicht sein..Ich bin sehr verärgert.  

Dear Lenovozoo90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Okay, I'll wait a few more days

Okay , ich warte jetzt noch ein paar Tage

Dear Lenovozoo90,

Has the casino processed your withdrawals yet?

Has the money reached your bank account?

Hello !!

No, I am in contact every day

I have uploaded everything,

My withdrawals fail...Now when I request them again I have to wait again

That just can't be it!!!

I also sent everything via email because it wasn't confirmed online and now I have to start a payout again!!

Now I'm waiting for my verification ..

Now I'm writing again with the chat,

That is so cheeky

Hallo !!

Nein , ich bin jedentag in Kontakt

Habe alles hochgeladen ,

Meine Auszahlungen schlagen fehl...Jetzt wenn ich sie wieder neu beantrage muss ich wieder warten

Das kann es einfach nicht sein!!!

Ich habe auch noch dazu per Email das alles geschickt weil online wird es mir nicht bestätigt nun soll ich nochmal eine auszahlung starten !!

Jetzt warte ich auf meine Verifikation ..

Jetzt schreibe ich wieder mit dem chat ,

Das ist sowas von frech

Do I understand correctly you previously submitted verification documents via email? 

When did you upload your documents, and when did you send them via email, please?

Did the casino explain why your payout was canceled?

I'm always in touch and I constantly have to upload something...I've had enough of it.

I did everything, even sent everything via email...apparently they still need the documents and the...documents!

Now I don't even get an answer by email...I just want my money after almost a month!

Ich bin immer in Kontakt ständig muss ich was hochladen...Es reicht langsam.

Ich hab alles getan, sogar per Email auch alles hingeschickt ...angeblich brauchen sie noch die Unterlagen und die ...Unterlagen!

Jetzt bekomme ich noch nicht mal eine Antwort per Email...Ich möchte einfach mein Geld haben nach fast 1 Monat !

Thank you very much, Lenovozoo90, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Lenovozoo90,

I've just reviewed your case and am sorry to hear about your struggles with Jackpot Frenzy. I will try to help you by contacting the casino and we'll see what can be done when they reply.

Dear Jackpot Frenzy Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if you have already reviewed the documents the player uploaded for verification? Is the unfinished verification the only obstacle before processing the withdrawal request?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello, thank you, that's very nice.

I also have the entire email history and have spoken to them again...supposedly they're getting in touch but nothing is happening, not even my payment...I've been waiting for it for a month.

I have uploaded everything ...Thanks, I am curious to see what you answer

Please register

Zoi

Halllo danke das ist sehr nett .

Ich habe auch den Email Verlauf alles und hatte mit denen auch gesprochen wiedermal...angeblich melden sie sich aber es kommt einfach nichts meine Auszahlung auch nicht ...Ich warte seit 1 monat darauf . .

Ich habe alles hochgeladen ...Danke ich bin gespannt was sie ihnen antworten

Bitte melden Sie sich

Zoi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Customer,

Thank you for reaching out. We would like to inform you that we forwarded the documents submitted by you to be checked with priority and we will get back to you as soon as there is an update. Thank you for your patience.

Best regards,

Customer Support

What they are doing is fraud and embezzlement...checking here, checking there! It is called harassment

Das ist Betrug unterschlagung was die machen...prüfen hier prüfen da ! Schikane nennt man das

I've written to them again now...I still have to wait!

Check here, check there! Supposedly they are checking right now and then it just said it was forwarded to the department °

Ich hab se jetzt angeschrieben wiedermal...Ich muss noch warten !

Prüfen hier prüfen da !Angeblich prüfen sie grade und dann kam nur wurde weitergeleitet an die Abteilung °

Thank you, Jackpot Frenzy Casino. We'll be expecting further updates from you. I hope it won't take much time, as it's already been a few weeks since the player uploaded the documents.

So hello, apparently I should upload the transaction again. I wrote to you again at the weekend.....! I have uploaded the transaction for the 8th time now... several times by email.

Now the chat has been changed and you can now upload something there.

I should upload something again...I also did it via the jackpotfrenzy145056.com site.

Now I'm curious

Whether I'm kept waiting any longer, let's see what happens...

I finally want the money I deserve.

This is really a scam.

So hallo angeblich sollte ich wiedermal.die transaction hochladen hatte am Wochenende sie wieder angeschrieben .....! Ich habe bestimmt jetzt zum 8mal die transaction hochgeladen ...mehrmals per Email.

Jetzt allerdings wurde der Chat geändert und man kann da jetzt was hochladen .

Ich sollte wiedermal etwas hochladen ..über die jackpotfrenzy145056.com seite habe ich auch gemacht.

Jetzt bin gespannt

Ob ich weiter hingehalten werde mal sehen was kommt...

Ich will endlich mein Geld was mir zusteht.

Das ist echt Betrug.

Dear Customer,

Thank you for your message.

In order for us to proceed with verification, we would like to kindly ask you to provide us with your Jeton account ownership confirmation. You can either respond to our email in which it was requested or upload it on the website. Looking forward to your reply.

Best regards,

Customer Support

So hello, that is also utter nonsense... I am being kept waiting uselessly. I also sent that weeks ago.

Now I have uploaded this again....

It's getting ridiculous what they're doing here, sometimes with the upload to check that you're verified. Other casinos pay out immediately...

So Hallo auch das ist vollkommener Unfug ...Ich werde nutzlos hingehalten auch das schickte Ich Bereist vor Wochen .

Nun habe ich auch das wiedermal hochgeladen....

Es ist langsam lachhaft was die hier abziehen teils auch immer dieses upload um zu schauen das man verifiziert ist . Andere Casinos zahlen sofort aus ....

Dear Customer,

Thank you for providing us with the document. We would like to inform you that your account on our website is now verified. You will be additionally emailed when your withdrawal requests are processed from our side.

Best regards,

Customer Support

Thank you for the updates, Jackpot Frenzy Casino.

Dear Lenovozoo90, can you confirm your account is now verified?

Please, keep us updated about the status of your withdrawal request. I hope it will be processed very soon.

My account is confirmed finally!

The 1st payment is there but the rest is missing...I'll keep you updated

Mein Konto ist bestätigt endlich!

Die 1 auszahlung ist da aber der Rest fehlt...Ich halte sie auf den laufenden

Dear Lenovozoo90, are there any news?

Yes, I am still waiting for all payouts,

So far the second one has arrived and there are still a few missing I will let you know

Ja ich warte noch auf alle Auszahlungen,

Bis jetzt kam die zweite und da fehlen noch ein paar ich sage bescheid

There is still no payment!!

I started it 4 days ago!!!

Ist immernoch keine Zahlung da !!

Die hab Ich vor 4 Tagen gestartet !!!

No answer again!!! I'm writing emails that I can now only send online...and they also said it was being processed again...I started my payout on the 16th!!!

My money hasn't been paid out again!

The chat is also not open although it says 24_7

The terms and conditions are also incorrect because they don’t adhere to them at all!

I am really angry

Keine Antwort wiedermal !!! Ich schreibe Emails, die ich jetzt nur online wegschicken kann ...und ausserdem sagten sie es wäre wiedermal in Bearbeitung...am .16 startete ich meine Auszahlung !!!

Mein Geld ist wieder nicht ausgezahlt worden !

Der Chat ist auch nicht offen obwohl dort 24_7 steht

Die AGBS stimmen auch nicht denn keinerlei halten sie sich dran!

Ich bin echt maßlos wütend

Dear Lenovozoo90, could you please specify what amount is left for a withdrawal?

Dear Jackpot Frenzy Casino, could you please update us regarding the status of the player's withdrawals? When are they to be processed from your side?

Dear all,

We would like to inform you that the latest 2 pending withdrawals were processed from our side on 25.06.2024.

Best regards,

Customer Support

Thank you for the updates, Jackpot Frenzy Casino!

Dear Lenovozoo90, let us know as soon as you receive the funds. We will keep this complaint open until you confirm your withdrawal has been successful.

Hello 1 payment is still missing then everything is ok

Hallo 1 auszahlung fehlt noch dann ist alles ok

Dear all,

We would like to inform you that the customer’s account does not have any pending withdrawals anymore.

Best regards,

Customer Support

Dear Lenovozoo90, please let us know if you have already received the last payment.

Dear Lenovozoo90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got everything!

Thanks

Ich habe alles bekommen !

Danke

Dear Lenovozoo90,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru