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I keep getting verified then when I go to withdrawl my winnings they say one of my documents is no good. This happened 3 times now. Im frustrated. I just want my winnings. I never had this much trouble before.

Dear Miamia2025,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi, thanks for the reply. They keep rejecting my withdrawl. I send in the documents there asking for, get verified then when i go to withdrawl its rejected. I dont mind waiting for my withdrawl for a bit but it keeps getting rejected.

Keep asking me to show my elbow in my selfie id. I send it in and they come back with something else. Send pdf of bank statement. I do that then its something else. I send in my address verification then its something else. They keep giving me the run around and rejecting my withdrawl. I was told twice I was fully verified then when i requested a withdrawl of my winnings my document for some reason wasnt approved but was previously told it was. I am frustrated. Been trying to get my winnings for a couple weeks now.

Dear Miamia2025,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Miamia2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.