Johnny Kash Casino - El jugador desea transferir la cuenta del casino.

Hi, I was told after the Johnny Kash site was closed that account and all amounts would be transferred to the King Johnnie site, just wondering how to do this

Thanks

Dear TiaB,

Thank you for submitting your query. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been temporarily closed for rebranding, you still should be able to withdraw your winnings through their support ask@johnnykash.com. In case you wish to keep the funds inside your account, it should be done automatically, but please understand that this is not guaranteed.  

I would recommend waiting a few days to see how the current situation escalates and contacting the casino. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

Dear TiaB,

Have you contacted the casino? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.