Joker8 Casino - Se ha retrasado el pago de las ganancias del jugador.

Hey i had a big win without bonus or something was all clear.

The total amount was 4900 and after 8 days they gave 2 withdrawals of 500

So remains 3900 and when i gone to log in today they write to me the account is disabled

And i cant log in for no reason

I wrote to live chat million times but didnt helped me

And also i send 3 emails that no-one answer to me

Please do something is a big amount of money that i really need it plz help me because i am gone have seriously troubles i don't get this money back .

Please help me

I am really scared 😭😭😭😭

Dear Kostaspaoj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

First of all this casino when you visit the kyc verification say that the dont need verification.

Secondly never asked me verification.

Third the gave me 1000 out of 4900 of my total amount.

FOURTH AND MOST SERIOUS AND PLEASE MAKE YOUR BEST BECAUSE IF LOST THIS MONEY I WILL HAVE BOG TROUBLES

THEY BAN MY ACCOUNT TODAY WITH NO REASON AND NO EXPLAIN WHY WHEN I HAD INSIDE 3900 EUROS



LOOK HERE WHAT THEY SAID TO ME PLEASE HELP ME TO TAKE MY MONEY

BECAUSE YOU HAVE GAVE TO THIS CASINO ALMOST GREAT POINTS 8.9

AND THIS GUYS STOLE ME ALMOST 4 THOUSAND EUROS PLZ HELP MEEEE

SAFETY INDEX HIGH YOU SAID

AND PLZ CHANGE THE TITLE IS THEY REFUSE TO GIVE ME MY MONEY AND ALSO THEY BAN MY ACCOUNT IS NOT ABOUT DELAY PLEASE HELP MEEEEEE

Look the proof that was before close my account

FYI NO ONE ANSWERED TO MY EMAIL I JUST LOST ALL OF MY MONEY AND I CANT TAKE IT BACK BECAUSE YOU TOLD ME THAT

JOKER 8 IS SAFE CASINO

AND THEY JUST STOLE ME 3900 EUROS THANK YOU

Guys is very serious the situation i am waiting 3 days to answer me plz help me

Why you dont answer to me?

Dear Kostaspaoj,

I hope this message finds you well.

Firstly, I hope the timer is clearly visible on the top of the website as it indicates the time frame to reply.

Additionally, may I ask if your winnings have been accumulated using real money?

Have you had the opportunity to reach out to the casino’s email support regarding your blocked account? If not, I strongly recommend doing so as soon as possible, as the live chat may not provide sufficient information on this matter.

Please let me know if I can assist you further.

Best regards,

Nick

Hello good afternoon as I told you the money was real no bonuses no free spins no coins

And as I informed you before they don't answer to me almost 2 weeks now and also don't answer me to the live chat

So the only way to take my money is to speak with the casino because as you see on your side you say that is 8.9 safe and your support them and you promote this casino

So that's why I'm sending all these messages to you to find me a way to take my money because I have very serious economic problems after this damage

Moreover I told you that they deposit me only 1,000 euros and suddenly ban my account with no reason and the only way as I told you is to speak with this casino to give me my money

If send my documents for kyc can i take my money back ?

Is any one here ?

Thank you Kostaspaoj for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Will replay me here or by email ?

Guys there is anyone here because a month now they stole me 3900 euros and no one help me

Thats why i am here to take help but why noone answer to me weeks now

I think is a bid shame what you are making to me you told me that this sait is 8.9 safe

And the stole me 3900 euros

Plz some one help me

Hello, Kostaspaoj,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Joker8 Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been closed? Was his remaining balance confiscated?

If so and we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.