Jokerino Casino - El jugador no puede retirar sus ganancias.

Unfortunately, they have not yet paid me my winnings. That is a bottomless cheek, I deposited 400 euros and won 1000. Then some of them also block the live chat and you don't even get an answer to the famous email address I've already written down 10 times, so if something isn't slowly doing, I publish the casino and also those who still advertise for such fraudsters. That sucks, you don't always play because you're addicted, there are other problems too. Either the shit will be cleared up or the lawyers will wait

Leider haben die mir bis heute mein Gewinn noch nicht Ausgezahlt. Das ist eine Bodenlose Frechheit ich habe 400 Euro eingezahlt und 1000 gewonnen. Dann sperren die einen auch noch den Livechat und man bekommt über die berühmte emailadresse nicht mal eine Antwort hab schon bestimmt 10 mal hingeschrieben.Also wenn sich da nicht langsam was tut Verlage ich das Casino und auch die jenigen die für solche Betrüger noch Werbung machen. Das ist echt zum Kotzen man spielt ja nicht immer weil man süchtig ist es gibt auch andere Probleme. Entweder der Scheiß wird geklärt oder die Anwälte warten

Dear nadineanders81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Also, could you please clarify if you have a pending withdrawal of €1,000, or is this money just sitting in your account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I still have never raised money and my documents I was told guests the 8ch've uploaded are is not yet arrived but in my status it says is still processing the chats I had sent to Sie.Lg Nadine

Ich habe da noch nie Geld abgehoben und meine Dokumente sagte man mir im Chat die 8ch hoch geladen habe sind angekommen steht aber noch nicht in meinem Status da steht wird Immer noch bearbeitet die Chats hatte ich gesendet an Sie.Lg Nadine

Thank you for your reply, nadineanders81. Could you please clarify when exactly you submitted documents to verify your account?

I uploaded my documents a little earlier weeks ago. And when I won I saw that it was written there. Documents still being processed so I thought, maybe an error could happen and I uploaded the documents again on November 3rd, 21st. LG Nadine

Ich habe meine Dokumente schon etwas früher hochgeladen vor Wochen. Und als ich gewonnen hatte sah ich das da steht. Dokumente noch in Bearbeitung da dachte ich mir naja vielleicht ein Fehler kann ja passieren und habe die Dokumente am 3.11.21 nochmal hoch geladen. LG Nadine

Thank you very much nadineanders81 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello nadineanders81,

I'm Nick and I'll be assisting you from now on. I would like to ask Jokerino Casino to join us and help us resolve the player's issue.

A heartfelt thank you

Lieben Dank

How long does the casino take to answer?

Wie lange braucht das Casino zum Antworten ?

It is really individual. Sometimes the casinos answer in an hour sometimes then do not answer at all. Let's hope it is not the second case this time.

I'm really disappointed nothing like this has ever happened to me

Ich bin echt enttäuscht soetwas ist mir noch nie passiert

Now they have not answered what happens next

Jetzt haben die nicht geantwortet was passiert jetzt weiter

You don't answer now either what is now

Sie Antworten jetzt auch nicht was ist denn nun

We always give time for the casino to answer. As they didn't we will give them 1 more chance to respond otherwise we will be forced to close the complaint as unresolved which may negatively affect the casino's rating.

Dear nadineanders81,

I'm really sorry but as you can see by your own, the casino did not respond to us at all. Unfortunately, in cases like this, we are forced to close the complaint as unresolved, which may negatively affect the casino's rating.

Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.

Regards,

Nick