Joo Casino - El jugador no puede retirarse.

hello good night, on 03/09 I made an account, and more than 300 was deposited in the form of pix payment, various amounts until reaching the amount. But on the 10/03th to get an amount of 323 of value won in the casino. However, as I did not know the system to make the withdrawal, I activated the live chat to ask for guidance on withdrawing my amount, but I received several messages from the attendant informing me that I could not withdraw until I made several amounts in deposit to activate the withdrawal, like me I explained to her that I didn't want to make a deposit anymore, but to withdraw my amount that I won and it wasn't a free bonus. He informed me that if I don't make more deposits I won't be able to withdraw..you could help me how I can withdraw this amount, because I want to delete this account.

ola boa noite, no dia 09/03 fiz uma conta, e foi depositado mais de 300 em forma de pagamento de pix, varios valores ate chegar na quantia. Porem no dia 10/03 conseguir uma quantia de 323 de valor ganho no cassino. Porem como nao conhecia o sistema para fazer o saque acionei o chat ao vivo para pedir orientacao sobre o saque do meu valor, porem recebi varias mensagem do atendente me informndo que nao poderia saca ate fazer varios valores em deposito para ativar o saque, como eu expliquei a ela que nao queria mais fazer deposito e sim sacar o meu valor que eu ganhei e nao era bonus gratuito. Informou em que se nao fazer mais depositos nao poderei sacar..vcs poderiam me auxiliar como faco para conseguir sacar esse valor, pois quero excluir essa conta.

Hello TKSC,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.

Is your account already verified? Did you try to use the same method for withdrawal as for the deposit? Did you claim any bonus in the casino?

Please note that if you are trying to withdraw from a different payment method, the casino can ask you to make a minimum deposit from that payment provider to verify it. It is a common procedure in many casinos specially if it's you first ever withdrawal request.

Looking forward to your answer.

Regards,

Nick

Hello TKSC,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.