K8 Casino - Los fondos del jugador han sido confiscados.

This casino unfairly refused my withdrawal and unjustly confiscated about 11,000 TRX from my balance. When I asked for the reason, they wouldn't provide any details and kept insisting it was due to a terms violation. I have not violated any terms whatsoever. Please help.

こちらのカジノは不当に出金を拒否し、残高から約11000TRXを不当に没収しました。理由を聞いても詳細は教えてくれず、規約違反だからの一点張りでした。規約違反は全くしていないです。助けてください。

Dear bokujai,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with K8 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account in the casino blocked? Can you log in?
• Did the casino specify any particular rules that were violated?
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thomas,

Thank you for contacting us.

My casino account is blocked? Can I log in?

→My balance has been confiscated, but I can still log in.

Did the casino specify a specific rule that was violated?

→It seems that it is a violation of the sports betting rules. I asked for more details but they didn't answer. I will send you a screenshot by email.

What games did you play to earn your winnings? (slots, live games, sports betting)

→ I used slots and sports betting.

Did you win any money using the bonus?

→No bonuses used.

Could you please share your interactions with the casino? Please send me emails or chat transcripts to my email address. , or post a screenshot here

→ We will send it to you by email later.

We apologize for the inconvenience and appreciate your cooperation.

トーマス様

ご連絡をありがとうございます。

カジノのアカウントがブロックされていますか？ログインできますか？

→残高が没収されましたが、ログインはできます。

カジノは違反された特定のルールを指定しましたか?

→スポーツベットの規約違反とのことです。詳細を聞いても答えてくれません。スクリーンショットをメールにて送ります。

賞金を貯めるためにどんなゲームをプレイしましたか？（スロット、ライブゲーム、スポーツ賭博）

→スロット、スポーツベットを利用しました。

ボーナスを利用して賞金を獲得できましたか?

→ボーナスは使用していません。

カジノとのやり取りを教えていただけますか？メールまたはチャットの記録を私のメールアドレスまでお送りください。 tomas@casino.guru 、またはスクリーンショットをここに投稿してください

→この後、メールでお送りします。

お手数をおかけしますがご協力をお願いいたします。

Dear bokujai,

Please understand that if the accusations are regarding your sports betting activity and your account has been blocked we won't be able to assist you. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.