Kas.casino - El retiro del jugador se retrasó debido a pasos de verificación adicionales.

Hello everyone

I completed all the verifications requested on the site, when I requested my withdrawal I was required to complete further verification steps.

From the credit card and email and all other accounts used to deposit.

This is not asked on the official verification page.

Request for support

Greetings Torsten H****

Hallo zusammen

Habe alle auf der Seite erwünschten Verifizierungen gemacht, als ich meine Auszahlung beantragt habe, sollte ich weitere Verifizierungschritte veranlassen.

Von der Kreditkarte und der Email und allen weiteren Konten mit denen eingezahlt wurde.

Dies ist auf der offiziellen Verifizierungsseite nicht gefragt.

Bitte um Unterstützung

Grüße Torsten H****

Hello torddi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kas.casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the casino may request any document related to account verification either they are mentioned on their site or not.

Looking forward to your answer.

Regards,

Nick

Hello

I submitted my ID card, my bank account and a current bill for the address, credit card is no longer valid. I only used MiFinty once. The above documents are accepted.

Greetings Torsten

Hallo

Eingereicht habe ich den Personalausweis, mein Bankkonto und einee aktuelle Rechnung für die Adresse, Kreditkarte ist nicht mehr aktuell. MiFinty nur einmal benutzt. Die oben genannten Dokumente sind akzeptiert.

Grüße Torsten

Hello torddi,

When exactly did you forward them those documents? Please keep in mind that verification may take up to 14 days so please let us know in case it would take longer.

Dear torddi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I started the verification a year ago.

But only when I requested a payout did I receive a message saying that the verification was not yet complete.

I find this dubious because the winnings are gambled away again, thus supporting gambling addiction.

Greetings Torsten

Die Verifizierung hatte ich schon vor 1 Jahr gestartet.

Aber erst bei gewünschter Auszahlung, erfolgte die Nachricht, die Verifizierung ist noch nicht abgeschlossen.

Finde ich unseriös, da der Gewinn wieder verspielt wird und somit die Spielsucht unterstützt.

Grüße Torsten

Dear torddi,

Do I understand it correctly that you no longer have a pending withdrawal and lost the balance?

Yes, over 14 000 euros lost again

Ja über 14 000 Euro wieder verspielt

Dear torddi,

Unless you have no longer any balance on your account, the initial issue is no longer relevant. If you still experiencing issues with the verification, I would probably recommend you to register in a different casino and verify your account before any actions there.

Is there anything else we could assist you with?

Dear torddi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.