Kassu Casino - El retiro del jugador se ha retrasado.

I have been waiting for my withdrawal from the casino for more than two months and I don't understand why it is taking so long. The casino no longer accepts players from Germany and I do not have access to my account. Maybe you can help me get an explanation from the casino.

Ich warte mehr als zwei Monate auf meine Auszahlung vom Casino und verstehe nicht warum es so lange dauert. Das Casino akzeptiert keine Spieler aus Deutschland mehr und ich habe keinen Zugang zu meinem Konto. Vielleicht können Sie mir da helfen eine Erklärung vom Casino zu kriegen.

Dear Monis,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Which method to withdraw your winnings you have opted for?

Was the withdrawal request approved before the casino blocked your access?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

No, this was my first withdrawal and the method was Ecopayz. The payout was still pending. I sent you the email from the casino. After that I wrote a few more emails but there was no news.

Nein, das war meine erste Auszahlung und die Methode war Ecopayz. Die Auszahlung war noch Ausstehend. Habe Ihnen die Email vom Casino geschickt. Danach habe ich noch ein paar Emails geschrieben aber es gab keine Neuigkeiten.

Thank you very much Monis for your reply and email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Monis,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Kassu Casino to join us and help us resolve the player's issue.

Dear Monis,

We have checked your account and we have asked the department to provide us with further information regarding your account.

As soon as we have further information on your account you will be contacted, rest assured that we will be contacting you very soon.

Kind Regards,

Kassu Team

Thank you for joining us Kassu Casino. I'll now set the timer back to the casino again until we receive any additional information from them. Will be waiting for your respond.

I received the money from the casino. thanks

Ich habe das Geld vom Casino erhalten. Danke

Dear Monis,

We can confirm that your withdrawal was released on the 26/08/2021 and we are happy to hear that you have received your funds.

Should you have any further queries, please do not hesitate to contact us back.

Kind regards,

Kassu Team

Dear Monis,

Thank you very much for letting us know that the issue has been resolved, we gladly hear it. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to resolve it.

Best regards,

Nick

Casino.guru