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Good morning, I requested three withdrawals starting from March 21st and in the following 3 days for a total of 1400 euros. Despite my constant complaints and insistence they still have not been able to process the first requested withdrawal of 500 euros. The casino says that it takes 1 to 3 business days, but I have reached a week. It cannot go on like this

Buon giorno, ho richiesto tre prelievi a partire dal 21 marzo e nei 3 giorni successivi per un totale di 1400 euro. Nonostante le mie continue lamentele e insistenza ancora non sono riusciti ad evadere il primo prelievo richiesto di 500 euro. Il casino dice che ci vogliono da 1 a 3 giorni lavorativi, però io sono arrivato a una settimana. Non si può andare avanti così

Dear Vdan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning, I have asked several times to verify the documents, but they insist that there is no need, that there is only a delay and that as soon as there is news they will let me know via email, but I wonder why write that the withdrawal arrives in 1/3 working days if in reality we have arrived at almost 10 days?

Buongiorno, io ho richiesto più volte di effettuare verifica dei documenti, ma loro insistono che non c'è ne bisogno, che c'è solo un ritardo e che appena ci saranno novità mi faranno sapere tramite email, però mi chiedo perché scrivere che il prelievo arriva in 1/3 giorni lavorativi se poi in realtà siamo arrivati a quasi 10 giorni?

Dear Vdan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.