King's Chip Casino - El retiro del jugador se ha retrasado.

I have had a withdrawal of £1500 waiting to be processed since 25th march I am fully verified and when spoken to live chat I was informed it would be processed soon and to be patient and other live chat members informing me that it takes 7-21 days for withdrawal which is concerning as I see other people saying here that they have had the same issue with this casino and have been waiting months for their money to arrive, I played with no bonus and had deposited over £300 also no replies to emails and live chats closed on me when asking about my withdrawal, I had my first withdrawal of £250 withdrew successfully within 7 days it states 24-48 hours to be processed on website but it’s always the same answers from live chat with no help at all

Dear Casinoslapstar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Casinoslapstar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.