Las Americas Casino - La retirada del jugador se ha retrasado.

I've requested a withdrawal of 500€....necessary documents have been uploaded. No response from the casino since then.

Habe 500€ auf Auszahlung gesetzt....notwendige Unterlagen hochgeladen. Keine Reaktion mehr seitens des Casinos.

Hello Dannyking74,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Las Americas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The process has been running since Sunday, neither documents have been approved nor rejected. Emails from me will not be answered.

Der Prozess läuft seit Sonntag, es wurden weder Dokumente genehmigt und auch nicht abgelehnt. Emails von mir werden nicht beantwortet.

Hello Dannyking74,

As advised earlier, verification and withdrawal may take up to 14 days. Please let us know once it would take longer so we can move forward with the complaint, until then I can only recommend to wait.

I have already had contact via the chat several times and I have been assured 4x to date that the matter will be taken care of and the documents verified. So that a payment can be made. But nothing of the sort happens... The sister casino Universalslots processes a verification within 2 days, a payout is also made within 2 days.

Ich hatte jetzt bereits mehrfach Kontakt über den Chat und mir wurde bis heute 4x versichert das man sich der Sache annimmt und die Dokumente verifiziert. Damit eine Auszahlung erfolgen kann. Es passiert aber nichts dergleichen....Das Schwester Casino Universalslots bearbeitet eine Verifizierung innerhalb von 2 Tagen, eine Auszahlung erfolgt ebenfalls innerhalb von 2 Tagen.



Hello Dannyking74,

Based on the screenshots you forwarded, the casino said that your account is not yet verified. Also as I mentioned above, it may take up to 14 days which will be in 2 days. Please let us know if there will be any update after the recommended time frame runs out.

Dear Dannyking74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.