League of Slots Casino - La cuenta del jugador se cerró debido a acusaciones falsas.

My account was closed because they claimed I used an algorithm to play, which is false because I don't even know what that entails. They arbitrarily decided this and did not provide me with any proof of their accusations.

me cerraron la cuenta porque según ellos usé algoritmo para jugar lo cual es falso porque ni siquiera se de que se trata, arbitrariamente decidieron eso y no me dieron prueba alguna de lo que acusan

Hello caritofig,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with League of Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you use any bonuses in the casino? How much real money balance did you have on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, thanks for answering

About 1 month ago I was registered and verified my account, I did not use the welcome bonus because I never managed to understand how it was used so I decided to delete it, I had a profit of $80,000, the last communication with the casino was through email I attach a photo

Hola, gracias por responder

hace aproximadamente 1 mes que estaba inscrita y verificada mi cuenta, no use el bono de bienvenida porque nunca logré entender como se usaba así es que opté por eliminarlo, tenía una ganancia de $80.000, la última comunicación con el casino fue a través de correo electrónico adjunto foto

Hello caritofig,

Did you play casino games or sports betting there? Did the casino ever specify the exact "fraud"?

Hello, I played basically slot machines, I participated in some lotteries.

I requested the tests through email and they answered me this "I understand that you want tests, but as has already been explained several times, we have a whole team dedicated to it. If any of the registered actions goes against our rules and conditions, As explained, the account is subject to being blocked and loss of funds."

after that I have not had any more communications and my account is still closed, and they have not provided me with any evidence regarding the accusation of having used algorithms to play

hola, jugue basicamente tragamonedas, participé en algunas loterias.

a través de correo electronico solicité las pruebas y me respondieron esto "Entiendo que quiera pruebas, pero como ya se ha explicado varias veces, tenemos todo un equipo dedicado a ello. Si alguna de las acciones registradas va en contra de nuestras normas y condiciones, como se ha explicado, la cuenta está sujeta a ser bloqueada y pérdida de fondos."

luego de eso no he tenido mas comunicaciones y mi cuenta sigue cerrada, y no me han entregado ninguna prueba respecto a la acusacion de haber usado algorritmos para jugar

Hello caritofig and thank you for the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi caritofig,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask League of Slots Casino to join this conversation and share more information regarding the case.

Can you please explain in more detail why the player's account has been blocked?

Thank you.

Kind regards,

Tomas

thanks Thomas!! Let's hope that the gentlemen of League of Slots Casino join us and explain in detail how they came to accuse me of using algorithms or another fraudulent method to play, because I requested the evidence and they were only based on conjecture without providing any concrete evidence, no I understand how I could use any method to play, if all I did was play slots where you just have to bet and press the play button... and the rest is luck...

gracias Tomas !! esperemos que los señores de League of Slots Casino se una y nos explique en detalle c´omo llegaron a acusarme de usar algorritmos u otro método fraudulento para jugar, porque yo solicité las pruebas y sólo se basaron en conjeturas sin entregar ninguna prueba concreta, no entiendo cómo podría usar algun metodo para jugar, si todo lo que hice fue jugar en tragamonedas donde solo se debe apostar y apretar el boton del juego....y el resto es suerte....

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear caritofig,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas