Legzo Casino - El depósito del jugador no fue acreditado.

Good morning, it's been 2 days since I made a deposit per pix and the money still hasn't dropped, and nobody says what happened.

Bom dia, já faz 2 dias que fiz um depósito por pix e ainda não caiu o dinheiro, e ninguém fala o que aconteceu.

Dear Carnelose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The way is to wait, thank you very much for now. I have the proof of deposit saved too.

O jeito é esperar, muito obrigado por enquanto. Eu tenho o comprovante do depósito guardado tbm.

Thank you very much, it worked, the money fell into the account.

Muito obrigado, deu certo o dinheiro caiu na conta.

Thank you Carnelose for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick