LSbet Casino - La retirada del jugador se ha retrasado.

It's about a withdrawal (€ 2000) at lsbet.com

They promise to process every payout within 24 hours. It didn't work for me and even after 72 hours it was processed. I contacted the support but was put off permanently.

It happened as it had to, I canceled the payment in order to gamble again. My guess that it was purely intentional by the provider not to pay out a payout.

Under attached my mail to the support, which was not answered.

What can I do?

MfG Sefo

Es geht um eine Auszahlung (2000€) bei lsbet.com 

Diese versprechen jede Auszahlung innerhalb 24h zu bearbeiten. Bei mir hat das nicht geklappt und selbst nach 72h wurde diese bearbeitet. Ich habe den Support kontaktiert wurde aber permanent vertröstet.

Es kam wie es kommen musste, ich habe die Auszahlung storniert um wieder zu zocken. Meine Vermutung, das es pure Absicht vom Anbieter war um keine Auszahlung auszubezahlen.

Unter angehängt Meine Mail dazu an den Support, die nicht beantwortet wurde.

Was kann ich tun?

MfG Sefo

Hello Sefedin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LSbet Casino. Before we would try to contact the casino, please note that withdrawals may take up to 2 weeks, in some cases even more to be processed or to arrive on your bank account. It is really individual for every casino as it depends on their country of residence and the country of residence of the player aswell. I would really recommend you to wait at least 2 weeks after you request for a withdrawal.

Regards,

Nick

Casino.guru

I understand.

Only I have it in writing that the payment will be processed within 24 hours and I have relied on it.

Can't you do anything there?

Verstehe ich.

Nur habe ich es schriftlich das die Auszahlung innerhalb von 24h bearbeitet wird und ich habe mich darauf verlassen.

Kann man da nix machen?

Dear Sefedin,

I don't think it would be faster if we would contact the casino. They would still need to go through your verification documents and they usualy checking the gaming patters of player's too. The 24-hour usualy refers to the "processing" of the withdrawal for players who are already verified. It still doesn't include the time for their payment deparment to send the money and the time for the payment to arrive from one bank to another.

However, if the payment woulnd't arrive within 14 days, we would definitely turn to the casino for further explanation. For now I would leave the case open and wait for the above mentioned period. Please let us know if there would be any change or update regarding the payment.

Dear Sefedin,

We haven't hear you from a while. Could you please advise if there's been any change regarding the case?

I would like to have my account closed permanently, which does not work. I can reactivate it at any time. Please help so that I cannot activate again.

Ich möchte mein Konto permanent schließen lassen, was nicht klappt. Ich kann es jederzeit wieder aktivieren. Bitte helfen damit ich nicht wieder aktivieren kann.

Dear Sefedin,

Could you please advise if you have specificly mention "gambling" problems to the casino's support. In case you didn't please try to request referring to gambling addiction or problems. In that case they should block your account instantly and you shouldn't be able to reopen it. Please let us know if it worked.

Have already tried that, need support

Hab das schon versucht, benötige Unterstützung

Thank you sefedin for additional information. I'll now forward your complaint to my collegue Martin who will be assisting you from now on.

Wish you best luck.

Nick

Casino.guru

Hello Sefedin!

From now on, I will take care of your complaint. I would like to invite representatives of LSbet Casino into this complaint in order to help us resolve the issue.

Dear Sefedin,

We appreciate your feedback. Thanks for sharing your experience with our brand.

We understand your frustration about the withdrawal request from the previous month and we apologize for that small delay. As far as you can see from your account history, we are generally processing withdrawals fast, in the time limits stipulated by our rules. Still, please let us point out that some exceptional delays may rarely occur.

Please be also advised that your player account at LSbet has been closed now, without the possibility to reopen it. Although we haven’t found any recent requests from your side, either in chat or by email, to close account due to gambling problems, the permanent account closure has been decided. 

We are sorry that your experience with LSbet didn’t match your expectations.

Kind Regards,

Lsbet Casino Team

Dear representatives of LS bet Casino,

I would like to ask about the player's withdrawal, has it been processed to the player already?

Hello,

That September withdrawal has been cancelled per player's request.

Dear Sefedin,

Could you please provide us with any news of your case?

Hello Sefedin!

We have not heard from you for a while. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.