Lucky Owl Club Casino - La retirada del jugador se ha retrasado.

Hello Guru,

I am submitting a complaint for my $400 pending for 2 weeks with Lucky Owl Club Casino.

I ve been waiting for 2 weeks. I could not contact anyone, no one answered my chat. I am really disappointed. I ve got $400 pending, and I could not cash out. Could not talk to anyone. This winning is from my $40 deposit winning. I asked for only $200. Please help me, I need the money. My casino ID: rulucky1

Thank you

Hello sharahdream,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Own Club Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, it been 2 weeks my account was verified. Could not talk to anyone after I won, ready to cash out $400. It been 2 weeks, no one answered my chat. I tried to communicate with them many times, they did not reply to my chat. I deposited $40, it was my deposit winning. I deposited $40 on June 3, 2024. I sent all my documents on June 4, 2024.

Thank you sharahdream for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I got my money already, Thank you

Thank you, sharahdream, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.