Luckybet Casino - La retirada del jugador se ha retrasado.

The casino does not pay out the funds, We have a group of about ten people and we play for fun in groups at one casino. The deposit to the game account went smoothly and immediately. However, for people who have won, they are currently waiting for 20 days to withdraw, and so far only one player has received funds who have withdrawn the amount of 5,000, - but all withdrawals above 40,000, - nothing. this is the fourth person waiting to be selected. Please warn word of mouth to avoid problems. It is clearly written on the portal where we enter selections that the selection will be processed within 24 hours. The support will solve almost nothing.

Casino nevyplácí finanční prostředky, Máme skupinu cca deseti lidí a hrajme pro zábavu hromadně vždy na jednom casinu. Vklad na herní účet proběhl bez problémů a okamžitě. Ovšem u lidí, kteří vyhráli tak momentálně čekají 20 dnů na výběr a doposud přišli prostředky jen jednomu hráči, který vybral částku 5000,- Ale všechny výběry zhruba nad 40 000,- tak nic. už je to čtvrtý člověk, který čeká na výběr. Prosím Varujte ústní aby se vyhnuli problémům. Na portále kde zadáváme výběry tak je jasně napsáno, že výběr bude zpracován do 24 hodin. Podpora téměř nic nevyřeší.

Dear Filip,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

At the moment, I will send a photo of the selection from 11.4.2022, the amount of 25000, to my friend

the original selection was entered in March. The amount canceled the withdrawal and entered a new one on 11.4

unfortunately we do not have communication, the chat will be deleted automatically after the communication is completed.

I also send a photo from my game account. I canceled the selection 1.4 and entered it again on 13.4

Momentálně jsem u kamarádky tak pošlu foto výběru ze dne 11.4.2022 částka 25000

původní výběr byl zadán ještě v březnu. Částka vyber stornovala a zadala nový dne 11.4

bohužel komunikaci nemáme, chat se automaticky smaže po dokončení komunikace.

dále zasílám foto z mého herního účtu. Vyber jsem stornoval 1.4 a zadal znovu dne 13.4

Thank you for your reply, Filip. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Good day,

KYC is proven everywhere. Without that, they cannot invest funds. We both didn't make a successful choice.

Dobrý den,

KYC je všude ověřené. Bez toho nejdou vložit finanční prostředky. Úspěšný výběr jsme oba dva neměli.

Filip, Philip, do I understand correctly that this complaint concerns your problem with withdrawing money and also the problem with withdrawing one more person's money? If so, I would ask you to continue with one person per complaint. If your friend is also experiencing issues, please instruct them to submit a separate complaint.

Moreover, I hope I understand correctly that your withdrawal request is the one from the 13th of April. We usually give casinos at least 14 days to process each withdrawal request. Therefore, I would recommend that we wait for a few more days. If there is no development at the end of this time frame, we will intervene.  Please, keep us updated in the meantime and let us know if there is anything new.

Thanks for the information, it's about three friends. I will try to make everyone complain. The selection was entered on 1.4 and on 13.4 it was canceled and re-entered. I thought there might be a mistake.

Děkuji za informace, týká se to zhruba tří přátel. Pokusím se aby všichni podali stížnost. Výběr byl zadán1.4 a dne 13.4 byl zrušen a znovu zadán. Domníval jsem se, že mohlo dojít k nějaké chybě.

I understand, so let's wait for a few more days, and in case your withdrawal will remain pending, or the request will be canceled, we will try to get in touch with the casino to see what the problem is. Thank you for your patience.

Dear Filip,

A casino representative has informed us, that your withdrawal has been processed. Have you already received your winnings?

Hello, thank you for your help. The winnings really paid off for everyone. It came to the account yesterday.

thank you very much again.

Dobrý den, děkuji za pomoc. Skutečně výhry všem vyplatili. Včera to přišlo na účet.

ještě jednou moc děkujeme.

Thank you for your confirmation, Filip. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.