Magik Casino - La retirada del jugador se ha retrasado cuatro meses.

More than 4 months ago I entered this casino because of the wide variety of games and promotions it offers. I used the welcome bonuses and made several deposits which were accepted quickly and I had a great time playing.

When I finished my welcome bonuses, I continued to deposit very enthusiastic about this fun casino, and without being successful in winning, I made a last deposit of 250 euros that was kept as a cash balance and with which I was very lucky to win a super prize from 1700 Euros. Happy with the profit, I made the withdrawal of this amount, understanding the delays that are generated with a first withdrawal. And after they verified all the documents they asked to send, time passed and there was no indication from MagikCasino to approve or give information about my withdrawal.

A month of this went by and bored I canceled this withdrawal to make a smaller one, thinking that the delay would be for the amount withdrawn. By making a lower withdrawal and only half of my earnings, I proceeded to wait for the business days they deliver for the review of each withdrawal. But again the same situation, I did not get approval or a response from the Online Chat.

Every time I spoke with the chat operators, they told me that they could not give out information about the withdrawals and that I should see it with a finance manager by email. Situation that over time was very annoying, since NONE of the more than 10 emails sent were acknowledged, much less answered.

Today I have already lost patience, throughout these 4 months trying to withdraw my profits. The responses from the chat operators have been the same, following a deposit of 250 euros that was kept as a cash balance and with which I was very lucky to win a super prize of 1700 euros. Happy with the profit, I made the withdrawal of this amount, understanding the delays that are generated with a first withdrawal. And after they verified all the documents that they asked me to send them, time passed and there was no indication from MagikCasino to approve or give information about my withdrawal.

A month of this went by and bored I canceled this withdrawal to make a smaller one, thinking that the delay would be for the amount withdrawn. By making a lower withdrawal and only half of my earnings, I proceeded to wait for the business days they deliver for the review of each withdrawal. But again the same situation, I did not get approval or a response from the Online Chat.

Every time I spoke with the chat operators, they told me that they could not give out information about the withdrawals and that I should see it with a finance manager by email. Situation that over time was very annoying, since NONE of the more than 10 emails sent were acknowledged, much less answered.

Today I have already lost patience, throughout these 4 months trying to withdraw my profits. The responses of the chat operators have been the same, they also continue not to respond to my emails that I send asking for an explanation or deadline for the payment of my winnings that they themselves at one point affirmed that I could withdraw in full.

I just want this to be fixed as soon as possible and thus not reverse the view that MagikCasino is not a trustworthy casino where they do not pay winnings to their players.

Hace más de 4 meses entré a este casino por la gran variedad de juegos y promociones que ofrece. Usé los bonos de bienvenida e hice varios depósitos que fueron aceptados rápidamente y lo pasé muy bien jugando.

Al momento de acabar mis bonos de bienvenida continué depositando muy entusiasmado con este casino tan divertido, y sin tener éxito de ganar, hice un último deposito de 250 euros que se mantuvieron como saldo en efectivo y con los cuales tuve mucha suerte ganando un super premio de 1700 Euros. Contento con la ganancia hice el retiro de esta cantidad, entendiendo las demoras que se generan con un primer retiro. y luego de que verificaron todos los documentos que pidieron enviar, pasó el tiempo y no había algún indicio por parte de MagikCasino de aprobar o dar información sobre mi retiro.

Pasó un mes de esto y aburrido cancelé este retiro para hacer otro más pequeño, pensando en que la demora sería por la cantidad retirada. Al hacer un retiro mas bajo y solo de la mitad de mis ganancias, procedí a esperar los días hábiles que ellos entregan para la revisión de cada retiro. Pero otra vez la misma situación, no obtuve aprobación ni tampoco una respuesta por parte del Chat Online.

Cada vez que hablaba con los operadores de chat, me decían que ellos no podían dar información de los retiros y que debía verlo con un gerente de finanzas al correo electrónico. Situación que con el tiempo fue muy molesta, ya que NINGUNO de los mas de 10 correos enviados fueron acusados de recibo y mucho menos contestados.

Hoy ya he perdido la paciencia, a lo largo de estos 4 meses intentando retirar mis ganancias. Las respuestas de los operadores de chat han sido las mismas, siguiente deposito de 250 euros que se mantuvieron como saldo en efectivo y con los cuales tuve mucha suerte ganando un super premio de 1700 Euros. Contento con la ganancia hice el retiro de esta cantidad, entendiendo las demoras que se generan con un primer retiro. y luego de que verificaron todos los documentos que me pidieron enviarles, paso el tiempo y no había algún indicio por parte de MagikCasino de aprobar o dar información sobre mi retiro.

Pasó un mes de esto y aburrido cancelé este retiro para hacer otro más pequeño, pensando en que la demora sería por la cantidad retirada. Al hacer un retiro mas bajo y solo de la mitad de mis ganancias, procedí a esperar los días hábiles que ellos entregan para la revisión de cada retiro. Pero otra vez la misma situación, no obtuve aprobación ni tampoco una respuesta por parte del Chat Online.

Cada vez que hablaba con los operadores de chat, me decían que ellos no podían dar información de los retiros y que debía verlo con un gerente de finanzas al correo electrónico. Situación que con el tiempo fue muy molesta, ya que NINGUNO de los mas de 10 correos enviados fueron acusados de recibo y mucho menos contestados.

Hoy ya he perdido la paciencia, a lo largo de estos 4 meses intentando retirar mis ganancias. Las respuestas de los operadores de chat han sido las mismas, igualmente continúan no respondiendo a mis correos electrónicos que envío pidiendo alguna explicación o plazo para el pago de mis ganancias que ellos mismos en un momento afirmaron que podía retirar en su totalidad.

Sólo quiero que esto se solucione lo antes posible y así no revertir la visión de que MagikCasino no es un casino confiable donde no pagan las ganancias a sus jugadores.

Dear Joshrek,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Was your account fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you Petronela.

Yes, after several deposits, that profit was my first withdrawal. After they asked for my documents to verify the account, they were all approved a week and a half after the withdrawal, even when I renewed my identity card I sent them the new document.

Hope I can fix this. And that the casino finally gives me an answer that I have never gotten.

Thank you

Gracias Petronela.

Si, luego de varios depósitos, esa ganancia fue mi primer retiro. Luego que pidieran mis documentos para la verificación de la cuenta, estos fueron todos aprobados a una semana y media de realizado el retiro, inclusive al renovar mi cédula de identidad les hice envío del nuevo documento.

Espero poder solucionar esto. Y que el casino por fin me de alguna respuesta que nunca he obtenido.

Gracias

Thank you very much, Joshrek, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino and ask them to join here. Please note, that cause of holiday it may take longer to get a respond from them.

We haven't receive any answer from the casino yet. Could you please advise if your issue still persists? Also I'm extending the timer by 7 days to give the casino the chance to respond to us. If they'll fail, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

Hello Nick.

If the problem persists and I have not had a solution. They keep ignoring my messages in the chat and they have returned the balance to my account, so I have made the withdrawal again (for the sixth time)

Hola Nick.

Si el problema persiste y no he tenido solución alguna. Siguen ignorando mis mensajes en el chat y me han devuelto el saldo a la cuenta, por lo que he vuelto a hacer nuevamente el retiro (por sexta vez)

Unfortunately, we haven't receive any respond from the casino. I'm really sorry but as the casino is non-responsive, there isn't much we can do for you and your issue. We will now close the complaint as unresolved, which could lead to casino's rating deducion. Please do not hesitate to contact us if you will come across any trouble in the future, hopefuly, we will be able to help you more.

Best regards,

Nick

Casino.guru