Maximal Wins Casino - La retirada del jugador se ha retrasado.

I requested a payout on 02.01 so far no reaction from the casino

with a chat request it was then 7-21 working days

Habe am02.01 eine Auszahlung beantragt bis heute keine Reaktion seistens Casino

bei Chat Anfrage hieß es dann 7-21 Werktage

Dear Darko,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you passed the KYC verification? Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Hello yes my account is verified

I have asked the casino several times via chat to release my winnings, but to no avail

you will only reply with how they will forward it etc

nothing has happened until today

Kind regards, Darko C***

Hallo ja mein Konto ist verifiziert

ich habe mehrmals das Casino über Chat aufgefordert meinen Gewinn freizustellen jedoch erfolglos

man wird nur mit antworten wie sie werden es weiterleiten usw

bis heute ist nix passiert

Mit freundlichen Grüßen Darko C***

Dear Darko,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.