Mega Dice Casino - La cuenta del jugador se cerró después de solicitar el retiro.

Deposited with ETH. Won some money, lost some, no big deal.

Ended up winning over $1500. Placed a withdrawal for $1000.

Received an email asking for my personal bank statements and id verification to withdraw. When I tried to log in my account was closed.

Reporting them to their licensed regulators at Anjouan/Comoros. Closing accounts of winners is a scam tactic.

Hello Dawn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mega Dice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Winnings accumulated with real money, no bonus.

My account was not already verified. I received an email request to do so. When I tried to log in my account was closed.

I talked to customer service today they said it was closed because I am from Germany. But according to the terms on their own website, Germany is not on the restricted list.

https://www.megadice.com/en/terms-and-conditions

4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:

Netherlands, Netherlands Antilles, Belgium, France, United Kingdom, Reunion, Mayotte, North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire/Ivory Coast, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, USA, US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S Virgin Islands), Aruba, Curacao, French Polynesia, Lithuania, New Caledonia, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, U.S. Outlying Islands, Wallis & Futuna, French Guiana, Guadeloupe, Martinique

However, apparently Germany is banned according to the chat representative and that's why my account was closed, including my over $1500 in winnings. This only happened after I was winning more than I was losing. It sounds like a completely fraudulent reason to close my account by making up terms by the chat representative. I am more than confused.

This is looking more and more fraudulent.

I'm not sure your role as Casino Guru but it's nice to see you around. You should seriously and significantly re-evaluate your rating for Megadice.

I'm seeing numerous complaints, even on this site, that as soon as they earn winnings instead of losing, Megadice quickly closes accounts, takes the balance, and refuses to cooperate over customer service. I wish I saw these sooner before choosing to use this website.

Not to mention, they advertise on their own site as an 'Anonymous, no KYC' casino, but they ask for your bank statement, personal idenficiation, and personal photos only once you win. I think this is silly regardless because no casino should be 'Anonymous' but they have a history of deception and lying to their consumers.

Hello Dawn,

As the casino does not require you to select your country during registration and it seems like the site is just working fine from Germany, the casino should not confiscate any balance for such reason especially if they do not even state it in their terms.

I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Dawn,

I'm Michal, and I have taken over this complaint. I have reviewed your case, and just like my colleague Nick mentioned, the website is readily accessible from Germany without any limitations or warnings. Moreover, Germany is not included in the list of countries where access is prohibited. Therefore, the casino should not confiscate any balance for the reasons they provided to you. I will contact the casino to see if I can help. We would like to invite Mega Dice Casino to join the conversation.

Dear Mega Dice Casino,

I kindly request clarification regarding the absence of Germany in your list of prohibited countries in the terms and conditions. It is perplexing that a player from a restricted country was able to successfully register, deposit, and engage in gameplay on your platform. If Germany was only recently included in the list of restricted countries, it would be unfair to retroactively enforce this limitation on active players. Furthermore, if the player has rightfully earned their winnings in accordance with your rules, it is expected that these winnings are paid to the player. I await your response and clarification on this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there,

Thank you for bringing this to our attention,

The matter is currently being investigated,

Best,

Mega Dice Complaints

Hi there,

The player’s balance has been refunded and sent to the following address: 0x43BBFF58b60947D320862019DB9e931A8cEc4157.

As the player is a US citizen, we regretfully had to close the account in compliance with our regulations.

We trust this resolution is satisfactory.

Best regards,

Mega Dice Complaints

Dear Dawn,

Can you please confirm that you are a US citizen? If so, why did you state that you are from Germany?

Dear Dawn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.