Megaslot Casino - El depósito del jugador parece perdido.

I made a €20 deposit to megaslot.com casino on 17.03.2022 using trustly. Of course, the money left my bank account, but for some reason it never entered my game account. I have been in contact with customer service regarding my missing deposit and I have sent them screenshots of my payments taken from the bank's website. I have also been in contact with trustly, which confirmed that I have saved megaslot to the casino twice successfully. I received the reference numbers from trustly which I had to provide to megaslot casino customer support with which they would apparently be able to find my missing deposit. I have now had to wait two weeks and they still haven't put the missing deposit into my game account or returned that money to my bank account. Every time I contact customer service I only get the same answer that they need more time to fix my problem with the deposit. You would think that they would find out in two weeks, especially since I provided the reference numbers I received from trustly for those transfers, but apparently not. I think the money will go that way. I wonder how it can take so long to add one missing deposit to my game account. However, I have sent them the pictures taken from the bank's website of my deposits to that casino and the reference numbers that I got from trustly, so according to trustly, those deposits can be found immediately with the reference numbers that they gave me. I guess this casino is pulling me by the nose and badly. Sometimes I also feel that when I send an e-mail, it's as if a computer is answering instead of employees, because the answers are always the same except for small differences. I hope that they will add that deposit to my game account or return the money to my bank account, but it seems that hope is in vain. I will definitely not deposit at megaslot.com casino ever again and I will warn others about this casino as well.

Tein 20€ talletuksen megaslot.com kasinolle 17.03.2022 käyttäen trustlya. Rahat tottakai lähtivät pankkitililtäni mutta ne eivät jostain syystä tulleetkaan minun pelitililleni. Olen ollut asiakaspalveluun yhteydessä liittyen puuttuvaan talletukseeni ja olen lähettänyt heille pankin sivuilta otetut kuvakaappaukset maksuistani. Olen myös ollut yhteydessä trustlyyn joka vahvisti että olen tallentanut megaslot kasinolle kaksi kertaa onnistuneesti. Sain trustlylta viitenumerot jotka minun piti toimittaa megaslot kasinon asiakastukeen joilla he ilmeisesti pystyisivät löytämään puuttuvan talletukseni. Olen nyt joutunut odottamaan jo kaksi viikkoa eivätkä he ole vieläkään laittaneet sitä puuttuvaa talletusta pelitililleni tai palauttaneet sitä rahaa pankkitililleni. Aina kun olen yhteydessä asiakaspalveluun saan vain saman vastauksen että he tarvitsevat lisää aikaa korjatakseen ongelmani talletuksen kanssa. Luulisi että he kahdessa viikossa jo saavat tuon selville varsinkin kun toimitin trustlylta saamani viitenumerot noihin siirtoihin mutta ei näköjään. Luulenpa että jää rahat sille tielle. Ihmetyttää että miten voi muka näin kauan kestää lisätä yksi puuttuva talletus pelitililleni. Olen kuitenkin lähettänyt heille pankin sivuilta otetut kuvat niistä talletuksistani tuolle kasinolle ja ne viitenumerot mitkä sain trustlylta niin trustlyn mukaan ne talletukset löytyy heti niillä viitenumeroilla jotka he minulle antoivat. Taitaa tämä kasinoa vetää minua nenästä ja pahasti. Välillä tuntuu myös että kun lähetän sähköpostia niin ihan kuin siellä vastaisi työntekijöiden sijaan tietokone koska vastaukset ovat aina samoja pieniä eroavaisuuksia lukuunottamatta. Toivon että he lisäisivät sen talletuksen pelitililleni tai palauttaisi ne rahat pankkitililleni mutta taitaa olla turha toivo. En varmasti aio tallettaa megaslot.com kasinolle enää ikinä ja varoitan muitakin tästä kasinosta.

Dear Jarski88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you've already done. The investigation needs to be completed, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Jarski88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.