MerkurXTip Casino CZ - El jugador plantea dudas sobre el RTP del juego.

I would like to check the RTP on the Multiplay 81 game. It surely can't be possible that the game has taken 250,000 without offering any winnings for that many spins.

Chtěl bych prověřit rpt na hře multiplay 81. Není přece možné aby hra spolkla 250tisíc bez aniž by za tolik otočení nabídla nějakou výhru.

Dear krotas90,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Thanks for the information.

Děkuji za informaci.

Thank you very much for your reply, krotas90. Could you please elaborate? Do I understand correctly that you do not wish to proceed with this complaint?

Dear krotas90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.