MiCasino - La cuenta del jugador está bloqueada después del depósito.

I deposited money into my account, a significant amount ($1,000,000 CLP), and shortly afterward my account was blocked for no apparent reason. My inquiries are not being responded to, and the casino's chat feature only instructs me to wait for responses via email, which arrive every day. They request information that I send immediately, yet I still receive no response. The money in the account is from a deposit, not winnings, and was transferred from an account that I own.

Deposite dinero en mi cuenta, una cantidad no menor ($1.000.000 CLP) Y al rato bloquearon mi cuenta sin ninguna razon, no contestan mis solicitudes, el chat del casino solo me dice que espere respuestas via mail, que llegan cada 1 dia, me solicitan informacion que mando al instante y aun asi no tengo respuesta, el dinero de la cuenta es de deposito, no de ganancia, fue depositado con una cuenta de mi propiedad

Dear Antiyuta,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MiCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Which documents did the casino request from you and when did you provide them to the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been a micasino user for approximately 8 months, I had deposited before without problems, I found out while playing on the platform that the account was blocked, my session was closed and later I could not enter (about 5 minutes after the deposit) they asked me to credit my identity and the bank accounts with which I made deposits, I sent all the requested documents and I still have not found a response.

Soy usuario hace aproximadamente 8 meses de micasino, habia depositado antes sin problemas, me entere jugando en la plataforma sobre el bloqueo de la cuenta, se cerro mi sesion y ya despues no pude entrar ( unos 5 minutos despues del deposito ) me solicitaron acreditar mi identidad y las cuentas bancarias con las cuales realize depositos, envie todos los documentos solicitados y aun no encuentro respuesta.

Please share your communication with the casino regarding the issue to my email at tomas@casino.guru

Dear Antiyuta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.