Mr. Green Casino - La cuenta del jugador ha sido cerrada.

Me and my friends sat and played together on our friend's profile, we are all 18. We bet on the roulette and end up winning DKK 30,000, we then withdraw the amount. The mistake we then make is that we put my bank account on his profile. I already have a mr green account with my informants and we didn't know that you couldn't link to another account because it says on the payment that you can set up a new account. We have written five and back with them and now they have closed his account. We are currently having difficulty getting in touch with them. All 4 of us have deposited money with each of our cards to make a joint bonus hunt.

Now they say we have to verify all our payment cards. We have tried that today, but we are not allowed to send the email to them.

What are we doing here? is the money lost?

Mig og mine venner sad og spille sammen på vores vens profil vi er alle 18. Vi sider inde på rouletten og ender med at vinde 30000 kr vi trækker så beløbet ud. Den fejl vi så begår er at vi sætter min bank konto på hans profil. Jeg har allerede en mr green konto med mine oplysniger og vi vidste ikke at man ikke kunne tilknytte til en anden konto fordi der står ved udbetalingen at man kan sætte en ny konto på. Vi har skrevet fem og tilbage med dem og nu har de så lukket hans konto. Vi har lige pt svært ved at få kontakt med dem. Vi har alle 4 indbetalt penge med hver vores kort for at lave en fælles bonus hunt.

Nu siger de vi skal verficer vores alle sammens betalingskort. Det har vi så prøvet idag men vi kan ikke få lov at sende mailen til dem.

Hvad gør vi her? er pengene tabt?

Dear emil45,

Thank you very much for submitting your complaint. I wonder if there even is a term you didn't breach while playing in this casino. Perhaps, that you all were of a legal age to play in a casino, but that's about it.

First of all, the only person who should have had access to this account is the account owner, and no one else.

Furthermore, the payment method used to make deposits and withdrawals must be issued in the name of the account owner. I have been dealing with player complaints for almost four years now, but four different people depositing into one account and playing all together is really something different.

But let's continue - by using the same payment method to deposit or withdraw from two completely different accounts you basically asked for blocked accounts, or at least accusations of creating multiple accounts.

And lastly, you even confess to bonus hunting which is closely monitored and prohibited by all online casinos. Very impressive, I must admit.

Guys, you are young and I am sure that there are better activities other than online gambling in which you all can participate together without risking anything.

I am sorry, but there is no chance that we (or anyone else in my honest opinion) could help you here, after breaching so many basic rules of online gambling. We always try our best to help each player and look at their issue from their perspective, but in this case, our hands are tied.

Thank you very much in advance for your understanding.

Best regards,

Kristina

Can't quite understand the bonus hunt thing. What I meant was that we all put a common pool into mrgreen where we then sat inside the slots and spin our way to bonuses, it's not forbidden. We see so many Youtubers doing the same thing who even have a collaboration with mrgreen.

Kan ikke helt forstå det med bonus hunt. Det jeg mente var at vi alle lagde en fælles pulje ind på mrgreen hvor vi så sad inde på slots og spinde os frem til bonuser det er da ikke forbudt. Vi ser så mange Youtuber lave det samme som enda har et sammearbjede med mrgreen.

Thank you for your reply, emil45. I'm not sure why you've focused on an issue that I think is the least problematic of all the points I made in my first post. Nevermind, we wouldn't be able to help anyway as numerous serious terms have been breached, therefore we will not proceed with further investigation. Please, read my message again and try to avoid these mistakes in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.