Mr Bet Casino - El jugador está experimentando dificultades con su retiro.

First I wanted to make a withdrawal because I won 4,000 thousand pesos and I couldn't because it said I had to comply with the rules of the bonus until then, I understand.

Then I deposited 700 again, which earned me 3,000 Mexican pesos. I wanted to withdraw 1,500 pesos. I put my interbank account number and it said that it was processed successfully, but to this day no transfer has arrived to my card, which is a visa. I hope the problem is resolved. problem thanks 🙂

Primero quise hacer un retiro por que gane 4000 mil pesos y no se podía por que decía que tenia que cumplir las reglas de el bono hasta allí lo entiendo .,

Después volví a depositar 700 el cual gane 3000 pesos mexicanos quise retirar 1500 pesos puse mi número de cuenta interbancaria y decía que fue procesada con éxito pero hasta el día de hoy no me a llegado ninguna transferencia a mi tarjeta que es visa espero se resuelva el problema gracias 🙂

Dear Juan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please clarify when exactly you requested this withdrawal? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

Hello good day if I made a withdrawal but with an astropay card I withdraw 2000 pesos there they let me withdraw them but I want to do it with a debit card that is a visa and it does not let me they send me an email from mrbet that the withdrawal I tried was not approved again with another card

Hola buen día si hice un retiro pero con una tarjeta de astropay retire 2000 pesos allí se me dejo retiralos pero lo quiero hacer con una tarjeta de débito que es visa y no me deja me mandan correo de mrbet que no fue aprobado el retiro que intente nuevamente con otra tarjeta

Thank you for your reply, Juan. Do I understand correctly that you are now trying to use a different withdrawal method?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Good morning, to this day I still cannot withdraw any cash, I have already won 5,000 Mexican pesos again and it does not let me withdraw anything, they only send me an email that the withdrawal was not approved, it is very annoying to be trying to withdraw and that it cannot be It would help me if you tell me the step by step of the retreat, maybe I'm wrong about something, thanks

Buen día hasta el día de hoy sigo sin poder retirar nada de efectivo ya volví a ganar 5,000 pesos mexicanos y no me deja retirar nada solo me mandan correo de que no fue aprobado el retiro es muy molesto estar tratando de retirar y que no se pueda me serviría si me dicen el pasao a paso del retiro talvez me este equivocando yo en algo gracias

You said you have withdrawn before via Astropay. Have you tried this payment method as well? Have you tried contacting the casino to find out why you cannot withdraw?

I already tried again with astropay but it doesn't let me withdraw there anymore I think that if I withdraw them I'll never play in that casino again thanks 🙂

Ya intente nuevamente con astropay pero ya tampoco me deja retirar allí ya creo que si los retiro jamas vuelvo a jugar en ese casino gracias 🙂

Could you please answer both questions from my last message? Thanks.

Dear Juan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.