Mr Bet Casino - El jugador no pudo retirar sus ganancias debido a problemas de verificación.

I opened an account with Mr. Bet about 1 1/2 years ago and unfortunately played. I deposited around 3000 Euros over a few days. I did not claim ANY bonus!

Then I happened to win 3000 Euros within 1 hour... and wanted to cash it out so I could be back to square one.

The verification process took so long - over days with multiple attempts... but it evidently never worked.

Until I, as the player, lost everything again...

This is the tactic of this company...

I have had an endless exchange of letters and tactics with this support as I demanded my money back...

Now I am at a point, after 1 1/2 years, where I am suing this casino at my own expense, especially given that the latest legal situation even allows the CEO to be held personally liable and sued.

Because one thing is clear, the money must be paid back according to Austrian or EU law.

If they don't pay voluntarily, I will initiate this example and add an extra 10,000 Euros on top of it.

Ich habe vor 1 1/2 Jahren ein Konto bei Mr. Bet eröffnet und auch leider gespielt. An die Euro 3000 eingezahlt, innerhalb von ein paar Tagen. KEINEN Bonus beansprucht!

Dann habe ich innert 1 Stunde a die Euro 3000 gewonnen….und wollte es mir auszahlen, damit ich auf 0 bin.

Der Verifizierungsvorgang hat so lange gedauert - über Tage und immer wieder neue Versuche…aber offensichtlich hat es nie geklappt.

Bis ich, als Spieler wieder alles verloren habe…

Das ist Taktik dieses Unternehmens….

Habe unendlichen Schriftverkehr und Taktik mit diesem Support gehabt weil ich mein Geld zurück forderte…

Nun bin soweit, nach 1 1/2 Jahren dass ich auf eigene Kosten dieses Casino klage, zumal ja nach Neuestem Rechtsstand sogar der Geschaeftsfuehrer persönlich haftbar und verklagt werden kann.

Weil eines ist klar, das Geld muss zurück bezahlt werden nach oesterreichischem bzw. EU recht.

Wenn diese nicht freiwillig zahlen werde ich diese Example starten und dafür noch 10.000 Euro drauf legen.

Dear chst,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you currently don't have any remaining balance in your casino account?

If that is the case I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we are not in a position to ask the casino to refund your lost winnings.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Dear chst,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, that may be the case, but then I have to tell you that player protection is CLEARLY not guaranteed here and it must be assumed that this is a tactic from Mr.Bet.

Ja das mag schon sein, nur dann muss ich Ihnen sagen dass hier EINDEUTIG der Spielerschutz nicht gewährleistet wird, und davon ausgegangen werden muss, dass dies Taktik von Mr.Bet ist.

Thank you for your reply, chst. I understand your frustration, however, as I explained previously, if you lost all your funds, there is not much we could do.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.