Mr Bet Casino - El jugador tiene problemas para completar la verificación KYC.

I've been trying to verify a withdrawal for almost 2 weeks, but my documents have already been rejected 3 times because they don't seem to meet security standards. I've already contacted online support 3 times - no real support (just telling me to wait). Unfortunately, I only now read that Mr. Bet's verification process is generally rated as very bad on the Internet. I have sent pdfs of my bank statement and everything is rejected. Please support. thank you

Ich versuche seit fast 2 Wochen die Verifizierung für eine Auszahlung durchzuführen, allerdings wurden meine Dokumente bereits 3 Mal abgelehnt, da diese anscheinend nicht den Sicherheitsstandards entsprechen. Ich habe mich bereits 3 Mal an den Online Support gewandt - keine wirkliche Unterstützung (nur ich soll warten). Ich habe leider erst jetzt gelesen, dass der Verifizierungsprozess von Mr. Bet generell im Internet als sehr schlecht bewertet wird. Ich habe Pdfs von meinem Kontoauszug geschickt und alles wird abgelehnt. Bitte um Unterstützung. Danke

Dear Martina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have already provided and when exactly? Have you received any explanation from the casino about what is wrong with your documents?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina, I just called and they helped me. The verification and the payout were approved. Thanks for the support. Warm greetings

Hallo Kristina, ich habe gerade angerufen und es wurde mir geholfen. Die Verifikation sowie die Auszahlung wurden genehmigt. Danke für die Unterstützung. Liebe Grüße

Thank you for the update, Martina. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment. Thank you in advance.

Dear Kristina, thank you for the feedback and support. I received the payment today. Kind regards and thank you again!

Liebe Kristina, danke für die Rückmeldung und die Unterstützung. Ich habe die Zahlung heute erhalten. Liebe Grüße und nochmals vielen Dank!

Awesome news, Sunflower718. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.