Mr Bet Casino - La retirada del jugador se retrasa.

Hello, I have been trying to collect my profit for a week but I did not pass the verification and uploaded the documents 3 times but they are not accepted anymore I do not know what else to do to verify my account

Hola hace una semana que estoy tratando de cobrar mi ganancia pero no paso la verificacion e subido 3 veces los documentos pero no los aceptan ya no se que mas hacer para verificar mi cuenta

Hello Thamy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus? Did the casino specify why were the documents rejected?

Please also note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

I won the prize with real money without bonuses request the withdrawal on 06/02/22 today was the last time the casino replied saying that the documents were rejected, they ask me to verify transfer from a card that I only use for withdrawal which is the rut account since the transfers that I make to the casino are made from a mastercard account, I await an answer from now thanks

Gane el premio con dinero real sin bonos solicite el retiro el dia el dia 02/06/22 hoy fue la ultima vez que me respondió el casino diciendo que los documentos estaban rechazados, me piden que verifique transferencia desde una tarjeta que solo uso para retiro que es la cuenta rut ya que las transferencia que hago al casino las hago desde una cuenta mastercard, espero respuesta desde ya gracias

Hello Thamy,

Could you please forward your communication with the casino together with the rejected documents to nikolas.b@casino.guru?

Dear Thamy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.

Post removed due duplicity.