Mr Sloty Casino - El retiro del jugador se ha retrasado.

Hello dear Casino.Guru team,

I've been waiting for my withdrawal from MrSolty for over 2 months now. I write to the support almost every day and I am always put off by the fact that it is being processed, the finance department has a lot to do, I get an email, the finance department gets reminders, etc. but nothing has happened so far.

Thanks in advance for your help

Sincerely, chris07272

Hallo liebe Casino.Guru Team,

ich warte jetzt seit über 2 Monaten auf meine Auszahlung bei MrSolty. Schreibe fast täglich mit dem Support und werde immer vertröstet mit es ist in Bearbeitung, die finanzabteilung hat viel zu tun, ich bekomme eine email, die finanzabteilung bekommt Erinnerungen usw. bisher ist aber nichts geschehen.

danke im Vorraus für eure Hilfe

Mit freundlichen Grüßen chris07272

Dear Chris07272,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey, thanks for the quick reply.

yes, the payment is still pending on my account. My account is verified and there were no problems with the previous payout, which was there within two weeks.

I've written to support several times. I always get the answer that it is being processed. Finance has a lot to do right now, but we're sending you a reminder. You don't get much more out of them

Hey danke für die schnelle Antwort.

ja die Auszahlung steht bei mir auf dem Konto noch aus. Mein Konto ist verifiziert und bei der vorherigen Auszahlung gab es auch keine Probleme die war innerhalb von zwei Wochen da.

ich habe mehrfach mit dem Support geschrieben. Da bekomm ich immer als Antwort das es bearbeitet wird. Die Finanzabteilung hat viel zu machen imoment, wir schicken ihnen aber eine Erinnerung. Viel mehr bekommt man aus ihnen nicht raus

Thank you very much, Chris07272, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Chris07272,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

player's cashout was approved and will be paid this week. we apologize for the delay due to high risk node from our processing company.

Dear Chris07272,

let me know when you'll receive your winnings, please.

Hello and thanks for the quick help.

the money arrived today.😊👌

Thank you very much.

I think without your help I would never have seen this.

mfg Christopher D ***

Hallo und danke für die schnelle Hilfe.

das Geld ist heute angekommen.😊👌

vielen vielen lieben Dank.

ich denk ohne eure Hilfe hätte ich das nie gesehen.

mfg Christopher D***

Dear Chris07272,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru