Mr Sloty Casino - El retiro del jugador se ha retrasado.

It is advertised with a payout within 2-3 working days. If you look closely or if you ask, you will find out that it can take up to 21 working days. I've been waiting for 46 working days and the payout is still "in progress". Nothing has happened since the day I withdrew it. In the live chat as well as by email I always get the same answers "we're sorry" .. "we do our best" .. "it will be processed SOON" ...

That's really annoying!

I have deposited € 1,500 to date and my withdrawal amount is € 3,500.

Even if this casino (as it seems so far) is the most complete rip-off, I want to fight for the money - and AT LEAST my deposited money back.

Geworben wird mit einer Auszahlung innerhalb von 2-3 Werktagen. Beim genauen Hinsehen oder bei Nachfrage erfährt man dann das es bis zu 21 Werktage dauern kann. Ich warte bereits seit 46 Werktagen und die Auszahlung ist immer noch "in Bearbeitung". Es hat sich seit dem Tag an dem ich es auf Auszahlung gestellt habe nichts getan. Im Live-Chat, sowie per eMail bekomme ich immer die selben Antworten "es tut uns leid".. "wir geben unser Bestes".. "es wird BALD bearbeitet"...

Das ist schon echt ärgerlich!

Ich habe bis dato 1.500 € eingezahlt und mein Auszahlungsbetrag beträgt 3.500 €.

Selbst wenn dieses Casino (wie es bis jetzt scheint) die reinste Abzocke ist, will ich um das Geld kämpfen - und MINDESTENS mein eingezahltes Geld wiederhaben.

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello!

The payout is still pending under the status "in process". Everything is fine with my account. According to their statement, it sometimes happens that it takes longer and / or the "course of the game" has to be checked - which can not take that long because I always played the same bet. I gave the casino another deadline by email and mentioned that I would otherwise take legal action to get my money. For me this is the biggest scam. Meanwhile I wait 57 working days! Who do they want to tell that ...

Hallo!

Die Auszahlung steht noch immer aus unter dem Status „in Bearbeitung". Mit meinem Konto ist alles in Ordnung. Deren Aussage zufolge kommt es mal vor das es länger dauert und / oder der „Spielverlauf" muss geprüft werden - was auch nicht so lange dauern kann da ich immer auf den selben Einsatz gespielt habe. Per eMail hab ich dem Casino nochmal eine Frist gegeben und erwähnt das ich sonst Rechtswege gehe um an mein Geld zu kommen. Für mich ist das der größte Betrug. Mittlerweile warte ich 57 Werktage! Wem wollen die das erzählen…

Thank you very much, Patrick, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Patrick,

I looked at your complaint and will do my best to help you. I would like to invite Mr Slotty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.