Mr Sloty Casino - La retirada del jugador se retrasa.

I deposited € 50 in the casino, was able to play with € 250 and had to wager € 10,000, I did so so that I wanted to withdraw 3k.

In support I was told that I had to deposit € 200 first so that I could get all of my winnings, which I did immediately, so deposited the rest, which is now € 300

On September 6th I applied for the payment, 2 days later I could not cancel the process and since then you have only been put off and asked for patience.

I mean 21 working days is already cheeky but I've been waiting for a while now.

Ich habe im Casino 50€ eingezahlt,konnte mit 250€ spielen und musste 10.000€ umsetzen,dies habe ich getan so das ich dann 3k auszahlen wollte.

Im Support sagte man mir das ich erst 200€ einzahlen müsste damit ich mein ganzen gewinn bekomme.Dies habe ich dann auch umgehend gemacht,also den Rest eingezahlt,mittlerweile schon 300€

Am 6.9 habe ich die Auszahlung beantragt,2 Tage später konnte ich den Vorgang dann nicht mehr abbrechen und seit dem wird man nur noch vertröstet und um Geduld gebeten.

Ich meine 21 Arbeitstage ist schon frech aber ich warte mittlerweile ja schon länger.

Hello DonBalboa187,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would even try to contact the casino.

Is your account verified in the casino? If not, did you provide them all the documents they requested? Did you ever withdraw from Mr Sloty before? When was the last time you heard from the casino and what did they respond to you?

Also please send us forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thanks for the quick reply.

Yes, my account is fully verified and has been for 4 weeks.

No, I have not withdrawn, on the contrary, rather the opposite, here once paid 20i, there once 50i etc, so I still use it.

I am in support every day and have threatened the regulatory authority etc, but you always get the same answer. "PLEASE BE PATIENT THE PAYOUT IS SUBJECT TO AN EXTRA CHECK BECAUSE IT EXCEEDS 1000 CREDITS"

Yesterday the support wrote to me that they allegedly sent a reminder to the finance department. Unfortunately, I don't believe in it 🙁

I sent a screenshot of the last conversation to your mail.

Grüß dich Nick,

Danke für die rasche Antwort.

Ja mein Account ist vollständig verifiziert und das auch schon über 4 Wochen.

Nein,zurückgezogen habe ich mich nicht,im Gegenteil,eher das Gegenteil,hier mal 20i eingezahlt,da mal 50i etc,also ich nutze es auch noch.

Ich bin täglich im Support habe auch schon mit der Regulierungsbehörde etc gedroht,aber man bekommt ständig die selbe Antwort. "GEDULDEN SIE SICH DIE AUSZAHLUNG UNTERLIEGT EINER EXTRA PRÜFUNG DA SIE 1000 CREDITS ÜBERSCHREIET"

Gestern hat mir der Support dann geschrieben das sie angeblich eine erinnerung an die Finanzabteilung geschickt hat.Glaube Ich leider nicht dran 🙁

Screenshot von der letzten Konversation habe ich an ihre Mail gesendet.

Thank you DonBalboa187 for providing additional information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

All right, thank you very much Nick 🙂

Alles klar,vielen Dank Nick 🙂

Hello DonBalboa187!

I will take care of your complaint from now on and I'd also like to invite representatives of Mr Sloty Casino into this complaint in order to help us resolve the issue.

Okay great.

thanks

Okay,super.

Danke

Hello Martin,

Would it be advisable to write to the license and the regulatory authority at the same time, or should I wait and see?

Lg

Hallo Martin,

Wäre es ratsam parallel die Lizenz sowie die Regulierungsbehörde anzuschreiben oder soll ich hier den Fall erst einmal abwarten ?

Lg

Hello DonBalboa187!

I would advise that we would try to resolve the issue here and in case satisfactory solution would not be possible, you could contact the regulator.

I guess the casino won't comment on it.

I also have an open complaint with ThePogg, no one will react there either.

Which supervisory authority is responsible for this casino? E Gaming Curacao

Ich denke mal dass das Casino keine Stellung dazu nehmen wird.

Habe bei ThePogg ebenfalls eine Beschwerde offen,auch dort wird keiner reagieren.

Welche Aufsichtsbehörde ist den für dieses Casino zuständig ? E Gaming Curacao

Hello DonBalboa187!

According to our information Mr Sloty Casino currently operates without any license, unfortunately.

Hi

So this Curacao Master License NV8373893 is out of date?

Lg

Hi

Also ist diese Curacao Master License NV8373893 nicht mehr aktuell ?

Lg

Hi

So this Curacao Master License NV8373893 is out of date?

Lg

Hi

Also ist diese Curacao Master License NV8373893 nicht mehr aktuell ?

Lg

Dear DonBalboa187,

We are not able to recognize this license, in fact, I have taken a little research and I was not able to find any relevant confirmation of this license.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating and cementing it's reputation in lower ranks on our website.

Unfortunately, nothing will come of this.

All my chats in support have been deleted auxh. All. And no matter what time I contact the support, it is apparently, supposedly always the same in the chat. How can that always be, 24/7 this Nadine is in the chat.

So dubious, I've already written off the money

Da wird leider nichts kommen.

Meine ganzen chats im Support wurden auxh gelöscht.Allllle.Und egal um welche Uhrzeit ich den Support kontaktiere,es ist scheinbar,angeblich immer die selbe im Chat.Wie kann das sein das immer,24/7 diese Nadine im chat ist.

So unseriös,hab das Geld schon abgeschrieben

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way further cementing it's reputation within the lower ranks on our website.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.