NordSlot Casino - El jugador no puede verificar.

I've been registered with the casino for a long time, paid out an amount of €700 (Trustly) last Thursday, which has been in process since then.

customer service said I needed to verify my account, which I would like to do.

but I did not receive an email for verification, the support employee said I had received an email for verification on January 30th, 2022.

I checked all folders (including the spam folder), but unfortunately I couldn't find anything.

I asked the support staff several times if I could have a link or email, but he said he is the general support, the verification team is responsible for that, so I tried to get a link or an email address from the support team... in vain ...

I just want to verify my account so that the payment can be processed normally.

thanks in advance.

With best regards

Bin seit längerem bei dem Casino registriert, habe am letzten Donnerstag einen Betrag von 700€ (Trustly)ausgezahlt, der seitdem in Bearbeitung ist.

der Kundenservice meinte, ich müsste meinen Account verifizieren, was ich auch gerne tun würde.

habe aber keine email zur Verifizierung erhalten, der Support Mitarbeiter meinte ich hätte am 30.01.2022 eine email erhalten zur Verifizierung.

hab sämtliche Ordner ( auch den Spam Ordner) geprüft, leider konnte ich nichts finden.

habe den Support Mitarbeiter mehrmals gefragt, ob ich einen link oder email haben kann, er meinte jedoch er ist der allgemein Support, dafür ist das Verifikations Team zuständig, daraufhin versuchte ich einen link oder eine email Adresse vom Support Team zu bekommen... vergeblich...

ich möchte lediglich mein Konto verifizieren, damit die Auszahlung normal über die Bühne geht.

danke Ihnen im Voraus.

mit freundlichen Grüßen

Hello Christian,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NordSlot Casino. I would like to ask you a few more question before we would move forward.

Since when are you trying to verify yourself? Couldn't just the customer servise say what documents do they require and where should you send them? Did you use any bonus to accumulate your winnings?

I've checked the casino and there is no option to upload any documents there for verification so it has to be done by the support. Also please note that it might then take up to 14 days for the withdrawal to be processed.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Hello Christian,

I've checked the website and found this information:

However, there is no address mentioned where should you send it. I would recommend to try to send all the above listed documents to support@nordslot.com with the subject - Verification and your player ID or nickname. Be sure to wait at least a few days after as it takes definitely more than 1-2 days to verify - can happen but rarely.

Let us know if they would get back to you.

Regards,

Nick

Dear Christian,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.