NordSlot Casino - El jugador tiene problemas para completar la verificación KYC.

Hi there,

I have the suspicion that this casino wants to cheat me out of my winnings of 4300 euros. I did the verification with ID document. I'm not sure if they want anything else in the way of documents though. I get no reply from them. I ask for help

Best wishes

Joseph R***

Hallo,

Ich habe die Vermutung das mich dieses Casino um meinen Gewinn von 4300 Euro betrügen möchte. Ich habe die Verifizierung per Ausweisdokument vorgenommen. Ich bin allerdings nicht sicher ob die noch etwas anderes an Dokumenten wollen. Ich erhalte von denen keine Antwort. Ich bitte um Hilfe

Viele Grüsse

Josef R***

Dear josefreichert80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that your account has not yet been marked as verified? Which documents you have already provided and when exactly? Could you please confirm you provided all the required documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear josefreichert80,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.