Novibet Casino - El jugador no puede retirar las ganancias.

I can't withdraw, it's showing an error that I need to input an IMEI. I have had this issue for over a month now.. I can't even withdraw using Skrill. Please help me

no puedo retirar me sale el error que debo ingresar un imei hace más de un mes que estoy con ese problema ..ni por skrill puedo retirar ayúdeme

Dear Tunember,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have everything verified and made many withdrawals. I have 3 methods where I make deposits and withdrawals, all verified... and the problem is technical that many users are getting a message in red letters that says please enter your IMEI... and the message does not appear. option to enter..then you cannot withdraw by bank transfer..this casino is doing that with old users and limiting their profits to many people. I just made a complaint to Malta and they say that it does not have a Malta license..now They paid me 10 thousand for Skrill but the previous time I did not have the same luck I would like them to solve the technical problem from them since I tried it on 7 different devices and the same thing happens

Tengo todo verificado e realizado muchos retiros tengo 3 métodos por donde hago depósitos y retiros todos verificados ... y el problema es técnico que a muchos usuarios esta saliendo un mensaje en letras rojas que dice porfavor ingrese su imei ...y no sale la opción para ingresar..entonces no se puede retirar por transferencia bancaria ..este casino está haciendo eso con usuarios antiguos y limitando sus ganancias a muchas personas acabo de hacer un reclamo a malta y dicen que no cuenta con licencia de malta ...ya me pagaron por skrill los 10 mil pero la vez anterior no tuve la misma suerte quisiera que me solucionen el problema técnico de parte de ellos ya que probé en 7 dispositivo distintos y pasa lo mismo

Can you contact me please, this casino is acting fraudulently, please I need you to keep an eye here since there are many but you cannot withdraw

Me pueden contactar porfavor este casino esta actuando de manera fraudulenta porfavor necesito que pongan ojo acá ya que son muchas las pero que no pueden retirar

Lo otro me enviaron un mensaje diciendo que este casino opera sin licencia

Dear Carlos,

Ticket Ref. WJR-LDZQC-908.

the website that you have referred to does not seem to be licensed by the Malta Gaming Authority and through our checks, we were unable to establish the licensing jurisdiction and therefore could not refer you to the appropriate regulator.

Please be guided accordingly.

Regards,

_____________________________________________

MGA Player Support Administration

T (+356) 2546-9000

A Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta

W www.mga.org.mt

Thank you very much for your reply, Tunember. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have spoken more than 150 times by chat more than 100 times by email I am already bored I collapsed I had to report to the police since this situation has caused me a lot of wasted time and moral damage. If I respond to this message it is because it is the last and the only thing I I can say, do not defend these scoundrels who operate without a license as it says above....there are several people and they laugh at the clients, they humiliate you, they cut you off, they are rude, unfortunately no one does anything...I hope they don't talk to me again because when I closed my account I receive messages, these scoundrels are so abusive

E hablado más de 150 veces por chat más de 100 veces por correo ya estoy aburrido colapse tuve que denunciar a la policía ya que me a causado mucho tiempo perdido y daño moral esta situación si respondo este mensaje es porque es el último y lo único que puedo decir no defiendan a estos sinvergüenzas que operan sin licencia como arriba lo dice ....hay varias personas y se ríen de los clientes te humillan te cortan son groseros lamentablemente nadie hace nada ...ojalá no me vuelvan a hablar ya que cuando cerré mi cuenta me llegan mensajes son tan abusadores estos sinvergüenzas

Do I understand correctly that you closed your casino account? Are you no longer interested in our help?

I hope they provide information about the error that happens when making withdrawals since I was not and I am not the only one with that problem. I closed my account but it may be useful to other people since there are many here with the same problem

Ojalá que den información sobre el error que pasa a realizar los retiros ya que no fui y no soy el único con ese problema yo cerré mi cuenta pero les puede servir a las demás personas ya que acá son muchos con el mismo problema

Did you have any remaining balance in your casino account when you closed it?

I didn't play it because I got bored of them laughing at me, I talked many times, in the end I lost a lot of money. The two times I couldn't withdraw, they were around 100,000 CLP, which I played because they never paid me the withdrawals.

No la jugué porque me aburrí de que se rieran de mi hable muchas veces al final perdí arto dinero de las 2 veces que no pude retirar fueron al rededor de 100 000 clp que los jugué porque nunca me pagaron los retiros

Sadly, since you have wagered your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. Although I understand that this would have never happened if you could withdraw on the first attempt, at this point, we cannot ask the casino to participate in this conversation. We would like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.