Novibet Casino GR - La jugadora se queja de que no ganó nada.

Hello, I want to write my dispute about the slots in Novibet casino and stoiximan casino. I am a customer in both casinos and I am disappointed because no game and when I say no but no one opens for free and if it opens the profit is for laughs. This happens in both casinos and imagine that I do not live in the same game I change to see playfulness. The same flow in all slots. Then how can you give novibet ton troxo for free spins and always stop at 5 spins but always 5 ..... then they have put these jackpots never but never to happen ... I play at least over time. I have written all these to them and of course the answers are always the same that it is legal and a matter of luck .. .Okay I personally feel that I am being mocked, a message keeps coming to novibet while I'm playing that it is not speculative it is fun but neither does it give you. So if you can help even give the legal return to those we play and the slots open. If the customers' opinion is heard I want to believe that something will be fixed

Γεια σαςθελω να γραψω την αμφισβητηση μου για τα slots στο καζινο της Novibet και στο stoiximan casino.Ειμαι πελατης και στα δυο αυτα καζινο και απογοητευομαι γιατι κανενα παιχνιδι και οταν λεω κανενα μα κανενα δεν ανοιγει σε free και εαν ανοιξει το κερδος ειναι για γελια.Αυτο συμβαινει και στα στα 2καζινο και φανταστειτε οτι δεν μενω στο ιδιο παιχνιδι αλλαζω για να δω παιχτικοτητα.Η ιδια ροη σε ολα τα slots.Μετα πως γινετε να σου δινει στην novibet ton troxo για δωρεαν γυρισματα και παντα να σταματαει στις 5 περιστροφες μα παντα 5.....επειτα εχουν βαλει αυτα τα τζακ ποτ ποτε μα ποτε να μην τυχει...παιζω τουλαχιστον πανω απο χρονο.Ολα αυτα τα εχω γραψει και σε εκεινους και φυσικα οι απαντησεις ιδιες παντα οτι ειναι νομιμο και θεμα τυχης...Ενταξει εγω προσωπικα νιωθω οτι με κοροιδευουν,βαινει συνεχεια στην novibet ενα μηνυμα την ωρα που παιζω οτι δεν ειναι κερδοσκοπια ειναι διασκεδαση αλλα ουτε αυτο σου δινει.Αν μπορειτε λοιπον να βοηθησετε εστω να δινει την νομιμη επιστροφη σε αυτα που παιζουμε και να ανοιγουν τα slots .Αν ακουγεται η γνωμη των πελατων θελω να πιστευω οτι κατι θα διορθωθει

Dear Despoina,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Despoina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.