Novibet Casino MX - El reembolso del jugador se ha retrasado.

good day

I make my claim against the Novibet casino, which does not pay me my money.

Novibet stopped operating in my country and didn't give users time to withdraw their money; they stole the money from my account.

I have requested a refund, however, they never give me a solution. Recently, they have requested my Skrill account to send me my money, but more than 2 months have passed and they no longer respond to my emails.

Novibet Casino is a total scam. I recommend people not to deposit their money here, it generates a lot of distrust.

Skrill transfers are immediate but Novibet takes 2 months. They are complete scammers and thieves . It is not possible that they have me waiting since March of last year waiting for my payment.

buen dia

hago mi reclamo contra el casino novibet el cual no me paga mi dinero.

novibet dejo de operar en mi pais y no dio tiempo a los usurios que pudieran retirar su dinero , se robo el dinero de mi cuenta.

he solicitado el reembolso sin embargo nunca me dan una solucion , ultimamente me han solicitado mi cuenta skrill para enviarme mi dinero , pero ya han pasado mas de 2 meses y ya no me responden mis correos.

es una estafa total el casino novibet , recomiendo a la gente no depositar su dinero aqui , genera mucha desconfianza.

las transferencias de skrill son inmediatas pero novibet se demora 2 meses , SON UNOS COMPLETOS ESTAFADORES Y LADRONES , no es posible que me tengan esperando desde marzo del año pasado esperando por mi pago.

Dear jhaxiraperal,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better assist you, I’d like to ask a few questions to clarify your situation:

1. Have you sent the requested proof of ownership for your Skrill account to the casino, as mentioned in their message from 27 January? This document should include your personal information to confirm that the Skrill account belongs to you.
2. Have you completed the full KYC verification with this casino before?
3. Have you made any successful deposits or withdrawals using the Skrill account to which you now wish to receive your refund?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika